Thomas Sellers
Little Elm,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Level 1 Server Tech
SMS InfoComm
07.2023 - Current
- Responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair
- Daily Responsibilities 90%
- Inspect, test, and diagnose servers
- Replace parts as needed
- Conduct and analyze server stress tests
- Document all symptoms, test results, and parts replaced in shop floor tool
- Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
- Provide back up for QC, inspection, whole unit repair, and motherboard testing
- Maintain parts consumption
Device Management
Brink's
01.2020 - 08.2022
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
Sales Associate/Bartender
Cigars International
07.2018 - 01.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Comptia
MyComputerCareer.com
Dallas, TX03.2020
High School Diploma -
Krum High School
Krum, TX05.2004
Skills
- Call Management
- Desktop Support
- Technical Troubleshooting
- Customer Service
- User Support
- Problem-Solving
- A Certification
Timeline
Level 1 Server Tech
SMS InfoComm
07.2023 - Current
Device Management
Brink's
01.2020 - 08.2022
Sales Associate/Bartender
Cigars International
07.2018 - 01.2020
No Degree - Comptia
MyComputerCareer.com
High School Diploma -
Krum High School
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