Thomas Shamp
Wooster,OH
Summary
Dynamic and results-oriented professional with extensive experience at Mariola Italian, adept in safe food handling and delivering exceptional customer service. Demonstrated ability to foster guest engagement and maintain high cleanliness standards, contributing to a positive dining experience. Excelled in quality control, ensuring menu accuracy and customer satisfaction. Proven track record in enhancing hospitality service expertise through effective team collaboration and guest relations.
Overview
8
8
years of professional experience
Work History
Carry Out Server
Mariola Italian
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pizza Chef
Mariola Italian
05.2023 - Current
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Worked closely with front-of-house staff to ensure seamless communication between the kitchen and dining area for accurate order fulfillment and timely service delivery.
- Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
- Developed creative pizza recipes, incorporating seasonal ingredients and customer feedback for menu variety.
Pantry Worker
Mariola Italian
05.2024 - Current
- Supported catering events by assembling and plating hors d''oeuvres and appetizers.
- Assisted in recipe development, testing new dishes under chef supervision for potential menu inclusion.
- Assisted chefs in daily food preparation tasks, contributing to successful meal execution.
- Streamlined pantry operations by implementing proper storage techniques for perishable products.
Server & Bartender
Mariola Italian
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Machine Setup Operator
The Wooster Brush Company
11.2022 - 06.2023
- Ensured safety compliance by adhering to proper procedures and utilizing protective gear during machine operation.
- Assisted in training new employees on machine setup processes, contributing to their smooth integration into the team.
- Achieved consistent product quality by closely monitoring machinery output and making necessary adjustments.
- Coordinated successfully with cross-functional teams in achieving critical project milestones within deadlines.
Pizza Chef
Coccia House
09.2020 - 09.2021
- Worked promptly & diligently to make sure quality was maintained throughout busy shifts
- Made strong relationships with fellow staff
- Learned kitchen cleanliness standards & food safety protocols
- Gained a passion for cooking and providing for people
Farm Hand
Blue Ridge Farms
06.2016 - 08.2019
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
High School Diploma -
Wooster High School
Wooster Ohio 05.2022
Skills
- Strong Work Ethic
- Menu Memorization
- High-volume dining
- Quality Control
- Safe Food Handling
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Food Running
Timeline
Pantry Worker
Mariola Italian
05.2024 - Current
Pizza Chef
Mariola Italian
05.2023 - Current
Server & Bartender
Mariola Italian
05.2023 - Current
Machine Setup Operator
The Wooster Brush Company
11.2022 - 06.2023
Pizza Chef
Coccia House
09.2020 - 09.2021
Farm Hand
Blue Ridge Farms
06.2016 - 08.2019
Carry Out Server
Mariola Italian
High School Diploma -
Wooster High School
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