Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Shawn

Bethany,OK

Summary

I am a committed hard working individual with great learning and adaptability skills to be able to complete whatever job is thrown at me. Experience with mechanical, hydraulic equipment, tech as well as social media and sales. Ready to get the job done whatever it may be. Authorized to work in the US for any employer

Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Spa Technician/ Sales

Perfect My Home
05.2024 - Current
  • Delivered exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Developed tailored treatment plans for specific client concerns such as stress reduction or muscle tension relief.
  • Expertly performed various spa treatments including facials, massages, body wraps, scrubs, and aromatherapy sessions.
  • Assisted in training new Spa Technicians, fostering a positive team atmosphere.
  • Played an integral role in achieving revenue goals through upselling products and promoting additional services during consultations.
  • Increased repeat business by establishing rapport and maintaining strong client relationships.
  • Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
  • Effectively managed time while performing multiple tasks simultaneously to ensure optimal customer satisfaction.

Buisness Manager

Hottmess Customs inc
04.2019 - Current
  • In charge of product development/design as well as all online sales and marketing. Quality control over products as well as hands on repairs and maintenance to any product that has brought in.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Spa/pool technician

Aqua Haven Pools and Spas
12.2023 - 07.2024
  • Pool and spa maintenance as well as chemical balancing, moving/delivering, plumbing repairs, and mechanical replacements. Pool opening/ closing as well as jandy system trained
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.

Lead Technician/Supervisor

Run Energy
02.2014 - 06.2019
  • I was a lead travel technician/ supervisor for Run Energy. Specifically working in the wind turbine industry as a maintenance/troubleshooting technician. As well as managing up to 30 people at a time.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.

Assistant Marketing Director

Bob Moore
01.2013 - 03.2015
  • Increased customer engagement through effective social media management and content creation.
  • Coordinated public relations efforts, securing positive media coverage for the company''s products and services.
  • Developed comprehensive go-to-market plans, ensuring successful product launches and sustained growth.
  • Conducted ongoing performance evaluations of marketing campaigns, adjusting tactics as needed based on real-time results analysis.
  • Generated leads and elevated sales performance by implementing targeted email marketing strategies.
  • Implemented strategic paid media campaigns across various platforms to boost brand awareness and generate leads.

Education

High school diploma -

Western Heights High School
Oklahoma City, OK
05.2012

Skills

  • Analysis skills
  • Hydraulic experience (8 years)
  • Heavy lifting
  • Word processing
  • Quality assurance
  • Schematics
  • Quality control (6 years)
  • Marketing
  • Mechanical Knowledge
  • Mechanic experience (10 years)
  • Forklift
  • Negotiation
  • Programmable logic controllers
  • Cash Handling
  • Cleaning Experience
  • Quality management
  • Packaging
  • Oil & gas
  • Quality Management
  • Communication skills
  • EHS (4 years)
  • OSHA (9 years)
  • Acuity adaptable unit experience (9 years)
  • Mechanical knowledge
  • Automotive repair
  • Customer service
  • Hydraulics
  • Quality Inspection
  • Maintenance
  • Sales
  • Social media management
  • Quality Assurance
  • Time management
  • Leadership
  • Driving (10 years)
  • Maintenance management
  • Automotive sales
  • Supervising experience
  • Microsoft Word
  • Delivery Driver Experience
  • Cash handling
  • Service technician experience
  • Electrical systems
  • Quality audits (5 years)
  • Internal Audits
  • Typing
  • Plumbing
  • Cashiering
  • Order Picking
  • Technical sales
  • CPR (9 years)
  • Spa equipment operation
  • Client consultation
  • Sales Documentation
  • Sales strategy development
  • Sales and Marketing Collaboration
  • Sales quota attainment
  • Marketing and sales

Certification

  • Driver's License
  • Present
  • Standard drivers license no cdl

Timeline

Spa Technician/ Sales

Perfect My Home
05.2024 - Current

Spa/pool technician

Aqua Haven Pools and Spas
12.2023 - 07.2024

Buisness Manager

Hottmess Customs inc
04.2019 - Current

Lead Technician/Supervisor

Run Energy
02.2014 - 06.2019

Assistant Marketing Director

Bob Moore
01.2013 - 03.2015

High school diploma -

Western Heights High School

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