Summary
Overview
Work History
Education
Skills
Timeline
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THOMAS SHEEHAN

Fullerton,USA

Summary

  • Results-oriented professional skilled in developing and implementing customer support strategies that enhance client satisfaction and operational eciency.
  • Dynamic National Consumer Affairs Supervisor with over 10 years of experience in consumer advocacy and regulatory compliance.
  • Proven track record of enhancing consumer engagement strategies and implementing effective resolution processes.
  • Skilled in analyzing consumer feedback to drive product improvements and inform business strategies.
  • Experienced in leading cross-functional teams to address consumer concerns and improve service delivery.
  • Strong understanding of federal and state consumer protection laws and regulations.
  • Excellent communication skills with a focus on educating consumers and stakeholders.
  • Committed to fostering positive relationships between consumers and the organization while promoting transparency.
  • Results-driven professional dedicated to achieving organizational goals through enhanced consumer satisfaction.

Overview

11
11
years of professional experience

Work History

NATIONAL CONSUMER AFFAIRS SUPERVISOR

Movate Inc.
01.2020 - 06.2025
  • Dynamic National Consumer Affairs Supervisor with over 10 years of experience in consumer advocacy and regulatory compliance.
  • Proven track record of enhancing consumer engagement strategies and implementing effective resolution processes.
  • Skilled in analyzing consumer feedback to drive product improvements and inform business strategies.
  • Experienced in leading cross-functional teams to address consumer concerns and improve service delivery.
  • Strong understanding of federal and state consumer protection laws and regulations.
  • Excellent communication skills with a focus on educating consumers and stakeholders.
  • Committed to fostering positive relationships between consumers and the organization while promoting transparency.
  • Results-driven professional dedicated to achieving organizational goals through enhanced consumer satisfaction.

DISPUTE RESOLUTION CASE COORDINATOR

Movate Inc.
01.2018 - 12.2020
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Submit written responses to state and Better Business Bureau claims defending company position.
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.

PURCHASING AGENT

ITek Services
01.2016 - 10.2018
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reduced lead times by implementing strategic inventory management practices.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.

INVENTORY SPECIALIST

ITek Services
01.2015 - 12.2016
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.

MACHINE OPERATOR

CCDI
01.2014 - 12.2015
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

HIGH SCHOOL DIPLOMA -

Fullerton, CA
12.2008

Fullerton College
12.2020

Skills

  • Leadership
  • Communication
  • Negotiation
  • Problem-solving
  • Analysis
  • Empathy
  • Decision-making
  • Adaptability
  • Conflict-resolution
  • Strategy

Timeline

NATIONAL CONSUMER AFFAIRS SUPERVISOR

Movate Inc.
01.2020 - 06.2025

DISPUTE RESOLUTION CASE COORDINATOR

Movate Inc.
01.2018 - 12.2020

PURCHASING AGENT

ITek Services
01.2016 - 10.2018

INVENTORY SPECIALIST

ITek Services
01.2015 - 12.2016

MACHINE OPERATOR

CCDI
01.2014 - 12.2015

Fullerton College

HIGH SCHOOL DIPLOMA -

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