Thomas Shiverdecker
Summary
Accomplished Director of Operations at Swift Transportation, adept in operational efficiency and talent development. Achieved significant cost reductions and safety improvements, including a 75% decrease in safety costs. Excelled in contract management, negotiations and customer retention, driving revenue growth and operational cohesiveness. Dedicated to applying training, monitoring and mentoring to enhance employee engagement and boost performance. Experience in all areas of Transportation and Warehousing.
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Overview
10
10
years of professional experience
Work History
Director of Intermodal Operations
Swift Transportation
03.2022 - 08.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Chassis Dwell reduction from 17 days to under 11 days reducing cost by $200,000 monthly.
- Storage costs reduced by 93% achieved by averaging rail storage per month, per rail at or under 24 hours of dwell time. Resulting in cost savings of $300,000 to $400,000/per month.
- Contract Management: negotiated & reduced freight handling agreements by 10% resulting in an increase in revenue.
- Implemented a minimum of 1-year experience hiring policy which impacted all safety metrics & reduced safety costs by 75% in a seven month period.
- Met or exceeded customer contractual obligations resulting in an increased load count month over month.
- Increased service levels from 80% or below to 98% or above, targeting major customers like General Mills, Walmart, Home Depot, Kimberly Clark, Ross and Target.
- Monitored budget and utilized operational resources.
- Assisted in recruiting, hiring and training of regional operation managers, operation supervisors & CDL class drivers.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to streamline operational cohesiveness.
- Mentored, coached and developed team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Reduced operational risks using safety, service & load coordination, while organizing data to forecast performance trends.
- Created solutions for customer and client issues to maintain excellent account standards.
- Fleet Readiness scheduling and reporting trade units, preventative maintenance, selling equipment and managing 3PL fleet quality.
- Set team and individual KPIs and provided regular, actionable feedback.
Regional Operations Manager
Swift Transportation
02.2021 - 03.2022
- Managed a region of 120 drivers, 12 leaders and 10 rail locations.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives using P&L data to increase value and maximize profits resulting in cost savings of over $300,000 a month.
- Set team and individual KPIs and provided regular, actionable feedback.
- Responsible for leadership activities; hire & train personnel, mediate conflicts with positive solutions.
- Partnered with sales, operations, purchasing & customer service departments to forecast operational success.
- Scheduled employees for shifts, taking into account customer needs, volume and employee strengths.
- Partnered with the VP of Retention in recruiting, hiring and training of CDL class drivers, increasing fleet size by 75% within a year promoting business growth.
Regional Safety Manager / Orientation Facilitator
Hogan Transportation
03.2019 - 02.2021
- Reduced DOT reportable accidents by 25% with development and implementation of robust safety programs and policies.
- Reduced worker's compensation claims by 25% utilizing onsite audits and education of proper procedures.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect per OSHA regulations.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced FMCSA hours of service violations by 75% within the first 4 months.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Regional Operations Manager & Sales
Swift Transportation
01.2015 - 03.2019
- On-site customer representative for Walmart grocery account.
- Responsible for building back-haul revenue to reduce deadhead costs generating over $3 million in added revenue.
- Reached out to prospective sales leads to negotiate new business.
- Traveled to contracted locations to evaluate and improve operational processes.
- Coached and mentored in-direct reports to assist in professional development opportunities.
Education
Associate of Science - Supply Chain
Columbus State Community College
Columbus, OH09.2007
Skills
- Operational Efficiency
- Contract Negotiation
- Sales
- Safety Development
- Asset Management
- Vendor Management
- Customer Retention
- P&L Administration
- Inventory Control
- Staff Development
- Facilities Management
- Project Management
Timeline
Director of Intermodal Operations
Swift Transportation
03.2022 - 08.2024
Regional Operations Manager
Swift Transportation
02.2021 - 03.2022
Regional Safety Manager / Orientation Facilitator
Hogan Transportation
03.2019 - 02.2021
Regional Operations Manager & Sales
Swift Transportation
01.2015 - 03.2019
Associate of Science - Supply Chain
Columbus State Community College
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