Thomas Shoemaker
Lorton,VA
Summary
Visionary Senior Director of Operations with extensive business administration and marketing experience. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Motivated to learn, grow and excel in a new industry.
Overview
15
15
years of professional experience
Work History
Senior Director of Operations
OHM Concessions Group
Alexandria, AL
12.2020 - 03.2022
- Led team of consisting of two Director of Operations, eight General Managers and over 200 hourly employees across multiple airports.
- Reported directly to company Chief Operating Officer.
- Set and maintained budget targets, constantly communicating with Directors to ensure real-time P&L reporting.
- Developed new-hire training program and coached Directors on implementation.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity by enhancing performance monitoring and instituting motivational approaches.
- Regularly directed meetings with Directors and General Managers to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with executive team and serving as key advocate for various personnel issues.
- Created aggressive action plan to address pressing cost control needs, facilitated implementation with team leaders.
- Led Directors in business planning, developing market strategy and negotiating direct procurement of products from various vendors.
- Maximized efficiency by coaching and mentoring leadership on management principles, industry practices, company procedures and technology systems.
Director of Operations
OHM Concessions Group
Dulles, VA
05.2018 - 12.2020
- Led team of four General Managers and 160+ hourly employees.
- Reported directly to Senior Director of Operations.
- Worked collaboratively with General Managers to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Set team and individual KPIs and provided regular, actionable feedback.
General Manager
OHM Concessions Group
Alexandria, VA
10.2017 - 05.2018
- Set clear expectations and created positive working environment for over sixty employees through active engagement, reduced employee turnover by 14%.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets, such as Item of Day contests,
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Reduced COGS by 4.5% and consistently beat labor targets by 20% plus.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Senior Manager
Outback Steakhouse
Alexandria, United States
09.2015 - 10.2017
- Introduced new systems, tools, and processes to improve operations, resulting in #1 P&L out of 740 restaurants.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Promoted business through participation in and sponsorship of community events.
Manager
Outback Steakhouse
Springfield, VA
11.2013 - 09.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased Google search Social Media score from 3.1 to 4.2.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
Education
BBA - Business Administration And Management
George Mason University
Fairfax, VASkills
- New Systems Implementation
- Training Program Buildout & Execution
- Marketing Campaign Augmentation
- Social Media Strategy & Online Presence
- Budget & Capital Expenditures Oversight
- Contract Negotiation & Vendor Relations
- Presentation Development & Delivery
- Articulate & Tone Conscious Speaker
- Utilizes Proxemics Proficiently in Communication
- High EQ Enabling Effective Conflict Resolution
- Strong Coaching, Mentoring and Networking Abilities to Foster Productivity in Cross-Functional Teams
- Excels at Analyzing Team Member Skill Sets to Optimize Productivity
Timeline
Senior Director of Operations
OHM Concessions Group
12.2020 - 03.2022
Director of Operations
OHM Concessions Group
05.2018 - 12.2020
General Manager
OHM Concessions Group
10.2017 - 05.2018
Senior Manager
Outback Steakhouse
09.2015 - 10.2017
Manager
Outback Steakhouse
11.2013 - 09.2015
BBA - Business Administration And Management
George Mason University
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