THOMAS SHUPE
Summary
Skilled team player with a strong background in customer service environments, including management experience. Works well independently to handle assignments and always ready to go above and beyond to meet goals. Quick learner with good communication and computer abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Technician
Jeeter
11.2024 - Current
- Worked daily on fast-paced production lines creating pre-rolls, working to pack/snip/sauce/kief around 9000 per day.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians and/or supervisors.
- Aided in setting up and breaking down production equipment and properly storing equipment after use.
- Coordinated with quality assurance team to identify and rectify defects early in production cycle.
- Made sure that products were produced on time and are of good quality.
Kitchen Manager
The Old Spaghetti Factory International Inc.
06.2022 - 07.2024
- Coached staff to elevate performance and achieve productivity, quality and customer satisfaction standards.
- Completed a daily prep production chart to streamline prep duties for each shift.
- Fulfilled all orders for the kitchen and trained staff on ordering for when I was not present in the unit.
- Furnished employees with tools and equipment to perform kitchen duties and meet business requirements.
- Interviewed prospective team members.
- Attended a weekly management meeting to go over concerns and solutions for the unit.
- Managed inventory and controlled labor costs to reach profit goals.
- Created and managed schedules for the kitchen, always three weeks out.
- Mandated dress and personal hygiene standards to meet restaurant and health code requirements.
- Enforced non-slip shoes and other optimal practices to enhance safety.
- Uphold standards for freshness to enhance food production, product rotation and meal presentation.
- Monitored kitchen operations to ensure food was prepared according to recipe specifications and in a timely manner.
- Allocated staff and supplies to meet expected demand.
- Traveled to Colorado Springs in 2022 to help open a new unit, trained and coached new hires.
Prep Dishwasher
The Old Spaghetti Factory International Inc.
05.2018 - 06.2022
- Maintained kitchen work areas, equipment, and utensils in clean and orderly condition.
- Prepared dining areas and kitchen for next shift by cleaning and restocking dining areas and cook stations.
- Washed dishes, glassware, flatware, pots, and and or pans using dishwashers or by hand.
- Placed clean dishes, utensils, and cooking equipment in storage areas.
- Demonstrated flexibility by taking on additional duties such as assisting with receiving deliveries when needed.
- Monitored dishwasher performance to ensure all items were cleaned properly.
- Used manual washing techniques for delicate items that could not be machine washed.
- Cleaned garbage cans with water or steam.
- Assisted with food prep tasks when kitchen staff required additional help during peak times.
- Reported any machinery issues to management immediately to avoid delays in service.
- Broke down boxes for recycling.
- Loaded dishwasher properly for even clean.
- Assisted kitchen staff during peak hours to maintain productive workflows and reduce customer wait times.
- Assisted with inventory management and rotated older product to prevent waste.
- Regularly cleaned and sanitized surfaces to minimize the chance of bacterial growth.
- Used dishwasher or solvent soaks to wash pots, pans, flatware, and glasses.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-2018
Skills
- Customer Service
- Production
- Quality Assurance
- Purchasing
- Inventory Management
- Product Rotation
- Scheduling
- Food Safety
- Kitchen Management
- Staff Coaching
- Problem-Solving
- Attention to Detail
Certification
ServSafe
Timeline
Production Technician
Jeeter
11.2024 - Current
Kitchen Manager
The Old Spaghetti Factory International Inc.
06.2022 - 07.2024
Prep Dishwasher
The Old Spaghetti Factory International Inc.
05.2018 - 06.2022
High School Diploma -
Palm Desert High School
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