Thomas Sikanowicz

• Cash Office Management – Oversee all cash handling procedures, including balancing registers, verifying safe counts, processing bank deposits, and managing cash flow.
• Financial Reconciliation – Ensure all transactions are accurately recorded, investigate discrepancies, and resolve errors in daily financial reports.
• Auditing & Compliance – Conduct audits of financial transactions, ensure adherence to company policies, and maintain compliance with security and accounting procedures.
• Reporting & Record-Keeping – Prepare and analyze daily, weekly, and monthly financial reports, maintain organized financial records, and provide insights to management.
• Support & Training – Train and oversee backup bookkeepers, assist employees with cash drawer issues, and serve as the primary financial resource for store leadership.
• Problem-Solving & Fraud Prevention – Identify and address cash shortages, potential theft, or fraudulent activity, implementing corrective actions as needed.

• Cash Office Operations – Counting and reconciling cash registers, preparing bank deposits, and ensuring accurate cash flow.
• Data Entry & Record-Keeping – Entering financial data into store systems, tracking transactions, and maintaining organized records.
• Auditing & Reconciliation – Reviewing financial reports and identifying any discrepancies.
• Customer Service & Employee Support – Assisting cashiers with drawer issues, handling overrides, and responding to financial inquiries.
• Compliance & Policies – Ensuring transactions align with company policies, security procedures, and regulatory requirements.
• General Office Tasks – Filing paperwork, preparing reports, and supporting management with financial documentation.

As the Backup Bookkeeper I covered the Primary bookkeepers days off, Vacations and Disability’s, also I was trusted to train other employees to cover bookkeeping for when I was not available or night shift bookkeeping.

• Assisting Customers – Answering questions about products, store policies, and services while offering recommendations and guidance.
• Processing Transactions – Handling cash, credit, and digital payments at the customer service desk for returns, exchanges, and special purchases.
• Handling Complaints & Returns – Resolving customer concerns, processing refunds and exchanges, and ensuring customer satisfaction.
• Managing Store Services – Assisting with tasks such as lottery ticket sales, gift card activations.
• Coordinating with Departments – Communicating with other store departments to fulfill customer requests, such as checking inventory or coordinating special orders.
• Maintaining a Clean and Organized Work Area – Keeping the customer service desk tidy and well-stocked with necessary supplies.
• Following Store Policies & Procedures – Ensuring compliance with company policies regarding returns, discounts, and promotions.
• Answering Phones – Handling customer inquiries over the phone, providing store information, and directing calls to the appropriate departments.