Thomas Sipek
Chandler
Summary
Hospitality professional with track record of managing guest accommodations and enhancing overall guest satisfaction. Known for reliability and flexibility in adapting to changing operational needs. Proven skills in communication, problem-solving, and teamwork, contributing to smooth operations and excellent guest experiences.
Overview
19
19
years of professional experience
Work History
Rooms Controller
Sheraton Grand at Wild Horse Pass
04.2022 - Current
- Managed guest check-ins, established room key functionality, and ensured payment authenticity.
- Managed room inventory effectively to minimize overbooking situations.
- Developed reports on key performance indicators to track progress toward occupancy goals and identify areas for improvement.
- Implemented high-impact sales and marketing incentives, resulting in increased occupancy and profitability.
- Conducted meetings with department leadership to review daily assignments and priorities.
Lead Consultant Supervisor
FedEx Office
01.2006 - 10.2021
- Employed from 2006 -2016, Returned February 2018- October 2021 (13) Years.
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Received customer orders, quoted pricing information, performed consultative selling to customers, and recommended company products and services tracks.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
Restaurant Manager
Sunset Grill and Restaurant/Wild Horse Pass Casino
02.2016 - 02.2018
- Employment started at The Wild Horse Pass Casino as a beverage supervisor, and with the skills learned, I then became the Restaurant Manager at the Sunset Grill
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
High School Diploma -
Mountain Pointe High And Mesa Community College
Mesa, AZ01-1996
Skills
- Multitasking skills
- Front office operations
- Team leadership
- Decision-making
- Staff training and development
- Upselling and cross selling
- Revenue management
- Guest services
- Process improvement techniques
- Reservation database management
- Time management
5 Diamond Service Award Winner
Certificate of appreciation in recognition of my valuable contributions to the Sheraton Grand at Wild Horse Pass. 2022
Connector Award
Certificate of appreciation in recognition of your valuable contributions to the Sheraton Grand at Wild Horse Pass. 2024
Timeline
Rooms Controller
Sheraton Grand at Wild Horse Pass
04.2022 - Current
Restaurant Manager
Sunset Grill and Restaurant/Wild Horse Pass Casino
02.2016 - 02.2018
Lead Consultant Supervisor
FedEx Office
01.2006 - 10.2021
High School Diploma -
Mountain Pointe High And Mesa Community College
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