Overview
Work History
Education
References
Volunteer Experience
Timeline
Generic

Thomas Sledd III

Overview

13
13
years of professional experience

Work History

Support Services Specialist

U.S Department of State
Washington
01.2022 - 03.2025
  • Responded promptly to requests from customers regarding product information, or troubleshooting assistance.
  • Provided guidance to end users on our travel application, which made them effective in their planning, payments, and vouchering of their official travel.
  • Secured cardholder designated for various organizational purchasing needs.
  • Completed multiple tasks using multiple computer systems and Internet applications.
  • Actively listened to customers' needs and concerns and adapted the processes accordingly
  • Responded in a timely manner to continually support my office with successful results
  • Investigated incidents reported by users to determine root cause and resolution path.
  • Monitored user accounts, security settings, and access rights to ensure compliance with data protection regulations.
  • Coordinated with vendors for repair services when necessary.
  • Identified trends in customer inquiries and developed solutions for recurring problems.
  • Performed daily backups of critical data files according to established protocols.
  • Tested new software releases prior to deployment in production environment.
  • Tracked all inquiries received from customers using a ticketing system for follow-up purposes.
  • Provided technical and customer service support to external and internal customers.
  • Monitored client progress and updated case files accordingly.

Budget Analyst

U.S. Department of State
Washington
06.2012 - 01.2022
  • Manage and track invoices and penalties for late payments
  • Develop and implement guides for state department employees
  • Created guidelines and standard operating procedures for traveling employees
  • Organize and allocate resources for use in the bureau’s different offices
  • Deobligate funds in GFMS based on travel reports
  • Review and approve travel authorizations and vouchers
  • Process vendor management and E2 forms to ensure funding of future and past travel from employees
  • Analyzed the office’s processes in response to the report from the OIG audit
  • Aided in the preparation for the end of fiscal year by confirming deadlines and creating guidance for other budget analysts to use
  • Completed Trainings: Reading and Understanding Fiscal Data and Domestic Financial Management

Marketing Specialist/ Brand Ambassador

Order Up
Baltimore
08.2016 - 04.2017
  • Work on partnerships with campus organizations, events managers, and local businesses
  • Creatively think and brainstorm locally relevant marketing initiatives; including all aspects of pre-production, event execution, and post-event follow-up
  • Brainstorm and test marketing techniques to increase visibility and traffic on Johns Hopkins and Loyola campuses
  • Experiment and come up with new and alternative ways to leverage campus and local events and guerrilla marketing opportunities
  • Build relationships with campus organizations, local organizations and businesses for promotional opportunities
  • Coordinate with Community Marketing Manager to utilize brand ambassadors for campus events, local events and promotions
  • Help to grow Order Up social media following for North Baltimore social channels

Support Services Assistant

U.S. Department of State
Washington
12.2014 - 08.2016
  • Communicate with office and management while undertaking variety of tasks, individually or team based
  • Use ILMS, by improving operations in areas such as purchasing, procurement, warehousing, transportation, and property management
  • Relay information to management for effective evaluation of program operations
  • Organized files that hold receipts and PDA agreements for Blackberry’s, iPhones, and iPads for T bureau
  • Completed training for Mobile devices (Blackberry, iPhone, and iPad) and ILMS for excess, loanable property, and property integration
  • Wrote barcode numbers down, serial numbers, and descriptions for items to be able to be located in the future as well as the present
  • Assisted customers by providing information and assistance

Office Automation Clerk

U.S. Department of State
Washington
06.2012 - 08.2014
  • Acquired SECRET security clearance
  • Evaluated and wrote reports on Classified documents and other Sensitive materials
  • Participated in the collection and destruction of classified materials and property
  • Assisted in the dispersal of new equipment, its software, and other materials and assets

Education

Bachelor of Science - International Finance, Marketing

Morgan State University
Baltimore, MD
05.2019

References

  • Brandi Hall, 202-577-8865
  • Porsche Gantt, 202-460-4312
  • Shari Pledger, 301-523-9788

Volunteer Experience

  • Clean-up team for Baltimore Riots, 2015
  • Warm Nights, Kettering Baptist Church, 2008-Present
  • Track team Manager, 2011-2013
  • Special Olympics, Spring 2012 and 2013
  • Martha’s Table, 08/01/12
  • Capital Area Food Bank, 05/01/11

Timeline

Support Services Specialist

U.S Department of State
01.2022 - 03.2025

Marketing Specialist/ Brand Ambassador

Order Up
08.2016 - 04.2017

Support Services Assistant

U.S. Department of State
12.2014 - 08.2016

Budget Analyst

U.S. Department of State
06.2012 - 01.2022

Office Automation Clerk

U.S. Department of State
06.2012 - 08.2014

Bachelor of Science - International Finance, Marketing

Morgan State University

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Thomas Sledd III