Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst
Thomas Smith

Thomas Smith

Healthcare Administrator
Loveland,OH

Summary

Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume healthcare practices by providing exceptional customer service.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

EDI and Training Coordinator/Revenue Cycle Analyst

Unlimited Systems
Cincinnati, Ohio
10.2018 - 10.2020
  • Planned and deployed training programs for the Revenue Cycle Team.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving seamless onboarding.
  • Built and deepened positive and productive relationships with business partners.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Produced briefs, located records and organized documentation to support internal service cases for 2,400+ clinical offices.
  • Conducted client calls to assess interaction quality, accuracy and service success.
  • Communicated revenue cycle information to non-technical audiences in easily-understood terms.

Patient Access Supervisor

Ensemble
Cincinnati, Ohio
05.2015 - 10.2018
  • Created efficient work schedules for each team member (40+ workers) to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Oversaw talented team of 40+ Patient Access Specialists by actively communicating project information, remedying issues and delivering positive feedback.

Patient Access Specialist

Mercy Health
Cincinnati, OH
01.2013 - 05.2015
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Collected and validated patient demographics and insurance information.

Education

Bachelor of Science - Health Administration

University Of Phoenix
Tempe, AZ
08.2013 - 04.2017

Skills

Public speaking

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Software

Microsoft Office

Epic

HBO

MacOS

Windows

Timeline

EDI and Training Coordinator/Revenue Cycle Analyst

Unlimited Systems
10.2018 - 10.2020

Patient Access Supervisor

Ensemble
05.2015 - 10.2018

Bachelor of Science - Health Administration

University Of Phoenix
08.2013 - 04.2017

Patient Access Specialist

Mercy Health
01.2013 - 05.2015

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Thomas SmithHealthcare Administrator