Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Smith

Lexington,Kentucky

Summary

Hard working customer service based individual. Experienced in human services, retail environments, some construction, mitigation in restoration, and pest control. A reliable, productive worker with physical stamina. Very passionate about learning a trade.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Route Technician

Fox Pest Control
03.2019 - Current
  • Drove company vehicle to travel to customer locations and service vending machines.
  • Maintained optimal supply levels and organized materials to maximize productivity.
  • Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
  • Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
  • Delivered services to customer locations within specific timeframes.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Prepared detailed reports to provide information on pest activity and recommend corrective actions.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Water Mitigation Technician

Paul Davis Restoration
03.2017 - 03.2019
  • Mitigation tech providing efficient, fast, proper work, and great customer service
  • Dealing in Water, fire, earth, electrical, wind damage, and trauma.
  • Interpreted data to identify trends and address problems.
  • Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
  • Identified and characterized specific causes or sources of water pollution.
  • Adhered to EPA and OSHA regulations.

Direct Support Professional Caregiver

A Brighter Future
10.2016 - 03.2017
  • Helped clients complete rehabilitation goals and become more independent while in the community.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Freight logistics and Customer Specialist

Office Depot
07.2015 - 10.2016
  • Break down freight, organize, and restock products
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Provided customers with detailed information on company products, services and materials.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
  • Directed customers to appropriate departments for additional support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Direct Support Professional Caregiver

Lord’s Legacy
03.2013 - 04.2015

Helped clients complete rehabilitation goals and become more independent while in the community.

  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Assisted with daily living activities, running errands, and household chores.
  • Documented residents' mental status, sleep, and eating patterns in medical record books..

Kids Corner Staff

Beaumont YMCA
05.2010 - 04.2012
  • Staff for children’s programs
  • Taught kids how to get along, share, and make new friends while helping them with homework and everyday problems
  • Taught children new skills and ways to stay physically active
  • Communicated regularly with parents about children’s needs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Server and Cashier

Maggie Moo’s Ice Cream
11.2008 - 05.2010
  • Prepared and served custom ice cream products
  • Responsible for product receiving and inventory.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Food Preparer

Brooklyn (Junie’s New York) Pizza
06.2005 - 11.2008
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Trained new staff on food preparation and safety procedures.
  • Assisted in setting up and breaking down kitchen stations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained composure and work quality while under stress.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Education

No Degree -

Bluegrass Community And Technical College

Lafayette High School
Lexington, KY
2009

Skills

  • Customer Relationship Management
  • Customer Satisfaction
  • Complex Problem-Solving
  • Pest Bait and Trap Knowledge
  • Pest Control Chemicals
  • Physical Strength and Stamina
  • Restoration
  • Workplace Safety
  • Workload Prioritization
  • Reports and Documentation

Certification

  • Certified Pest Control Technician Fox Pest Control - expires 12/31/2023
  • Pesticides Genreal Pest control: unit 7 Application and management Equipment - [Timeframe]

Timeline

Route Technician

Fox Pest Control
03.2019 - Current

Water Mitigation Technician

Paul Davis Restoration
03.2017 - 03.2019

Direct Support Professional Caregiver

A Brighter Future
10.2016 - 03.2017

Freight logistics and Customer Specialist

Office Depot
07.2015 - 10.2016

Direct Support Professional Caregiver

Lord’s Legacy
03.2013 - 04.2015

Kids Corner Staff

Beaumont YMCA
05.2010 - 04.2012

Server and Cashier

Maggie Moo’s Ice Cream
11.2008 - 05.2010

Food Preparer

Brooklyn (Junie’s New York) Pizza
06.2005 - 11.2008

No Degree -

Bluegrass Community And Technical College

Lafayette High School
Thomas Smith