Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Smith

Dallas,TX

Summary

Proven Project Management and Relationship Building expert from BCD Travel, adept at driving project completion and forging strong partnerships. Leveraged problem-solving abilities and attention to detail to achieve significant budget reductions. Excelled in multitasking and effective communication, enhancing operational efficiency and client satisfaction.

Overview

17
17
years of professional experience

Work History

Operations Project Analyst

BCD Travel
06.2013 - Current
  • Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
  • Created in-depth reports regarding important project data that was distributed to client on weekly basis.
  • Built lasting and collaborative partnerships with individuals both within and outside of company.
  • Identified cost-saving opportunities, leading to significant budget reductions.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.

Senior Travel Coordinator

Travelocity Business
06.2011 - 06.2013
  • Maintained accurate records of all bookings, cancellations, alterations, and associated costs for efficient reporting purposes.
  • Developed and maintained strong relationships with preferred suppliers, leading to improved service levels and exclusive offers.
  • Managed complex international travel arrangements for senior executives, ensuring seamless itineraries and minimal disruption to schedules.
  • Proactively anticipated potential challenges during trips by closely monitoring global events, weather patterns, and other factors that could impact itineraries, providing timely updates and alternative arrangements as needed.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Senior Ticketing Agent

Ovation Travel Group Inc.
06.2007 - 06.2011
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Increased repeat business by building rapport with customers and providing exceptional service.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Promoted positive workplace culture among colleagues through open communication channels and collaborative problem-solving efforts.
  • Kept current on airline policies and procedures to provide accurate information to passengers at all times.
  • Contributed to team goals by meeting or exceeding individual sales targets on a consistent basis.
  • Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
  • Educated customers on travel regulations and restrictions, preventing potential complications during their journey.
  • Crosstrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
  • Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.

Education

Real Estate

South Plains College
Levelland, TX

Sabre GDS

American Airlines Travel Acadamy
Ft Worth, TX

Business Administration And Management

The University of Texas At Arlington
Arlington, TX

Skills

  • Project Analysis
  • Quality Assurance Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Effective Communication
  • Relationship Building
  • Self Motivation
  • Adaptability
  • Travel policy adherence
  • Corporate Travel Management and Operations
  • Vendor Relations

Timeline

Operations Project Analyst

BCD Travel
06.2013 - Current

Senior Travel Coordinator

Travelocity Business
06.2011 - 06.2013

Senior Ticketing Agent

Ovation Travel Group Inc.
06.2007 - 06.2011

Real Estate

South Plains College

Sabre GDS

American Airlines Travel Acadamy

Business Administration And Management

The University of Texas At Arlington

Similar Profiles

CREATE PROFILE
Thomas Smith