Thomas Smith
Brookeville,United States
Summary
Experienced in the retail industry with extensive knowledge and skills that have driven my success. Skilled problem solver with a track record of finding effective solutions. Recognized for a strong work ethic, I am a dependable professional who consistently delivers results.
Overview
26
26
years of professional experience
Work History
Key Holder
Ritmo Latino Wireless
12.2018 - 04.2024
- Engage customers and welcome them to the T-Mobile family
- Make it Personal
- Explore and Discover, ask questions to determine the individual customer's needs
- Offer solution, so customers can stay connected to what matter most to them
- Be a problem solver
- Manage returns and exchanges of merchandise
- Stay updated on new product and services
- Be an Expert and Guide the sale
- Build long term relationships with customers and stay connected
- Work to meet all established individual sales goals and targets
- Maximize customer experience per customer visit by 'solving the whole problem'
- Maintain the visual appeal of your store and make the most effective use of store displays and interactive devices for each of your customers
- Worked closely with Management to help with managerial duties
- Ran morning and night shifts
- Completed daily and nightly paperwork
- Prepared deposits.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Store Manager
Adcommdigitel
05.2009 - 12.2018
- Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures
- Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget
- Promoted and supported strong relationships with local community organizations in the surrounding area
- Assisted with the store's overall day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and results
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Was in charge of all store shift scheduling to ensure proper staffing at all times
- Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability
- Dealt with customer issues in a timely and effective manner
- I'm in charge of inventory management, which includes receiving, ordering, and cycle counting
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
Retail Sales Associate
iMobile
01.2009 - 05.2009
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans
- Worked hard to achieve my goals, which included tracking down hard-to-find merchandise in a variety of locations
- Checked the quality of the merchandise and set up a proper display area on the floor
- Effectively up-sold and cross-sold products, resulting in increased sales and revenue
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Was energized and inspired to perform sales floor activities such as merchandising and selling
- Provided exceptional customer service and followed company protocol to ensure that customers had a pleasant shopping experience
- By informing customers of current promotions and store policies, I was able to answer questions and solve problems
- Answered product questions using up-to-date sales and store promotions information.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Easterns Automotive Group
05.2008 - 12.2008
- My responsibilities included calling new customers and see if they were in the market to purchase a vehicle
- I also informed them of any deals and offers going on at that time
- My duties also included calling old customers and asking for referrals
- I scheduled appointments, and helped walk-in customers find the right vehicle that fit their needs.
Shift Leader
Nextel
12.2003 - 04.2008
- Assisted the Store Manager in making the schedule
- Help with monthly inventory, make sure that the store merchandising were in compliance with Sprint
- Exceed my monthly sales goals
- Provide great customer service
- Helped with the repair and replacement of the customer's defective device.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped customers troubleshoot their phone and tablet issues.
- Fixed and replaced phone screens, speakers, and cameras.
Shift Leader
Blockbuster Video
06.1999 - 12.2003
- Held daily/nightly sales huddles with employees to let them know what was expected of them for their shift
- Help customers with any questions or concerns that they may have had about their account
- Make sure that the movies and games were checked in a timely manner
- Make sure that employees' tasks were completed before their shifts ended
- Assisted in the overnight inventory count.
Head Baker
Einstein Bros. Bagels
03.1998 - 06.1999
- During my time at Einstein Bagels, I was promoted to head baker
- My responsibilities included making sure the bagels, muffins, and cookies were prepared before opening
- I was also responsible for three other bakers
- I made sure that the other bakers kept the bagels and other baked goods stocked throughout the day
- I also helped on the front line when needed, by making sandwiches, and tendering out customers.
Education
Some college (No degree) - Business Management
Montgomery College
Rockville, MDSome college (No degree) - Business Management
Morehouse College
Atlanta, GAHigh School - Business Administration
Sherwood High School
Ashton-Sandy Spring, MD01.1998
Skills
- Customer service focus
- Supervision
- POS systems knowledge
- Data entry
- Retail sales
- Team Leadership
- Motivated team player
- Opening and closing procedures
- Problem resolution
- Excellent communication skills
- Computer literate
- Upselling techniques
- Technical aptitude
- People-oriented
- Sales experience
- Customer-oriented
- Retail merchandising specialist
- Payment processing
- Cash register familiarity
- Personable
Tech-Savvy
Timeline
Key Holder
Ritmo Latino Wireless
12.2018 - 04.2024
Assistant Store Manager
Adcommdigitel
05.2009 - 12.2018
Retail Sales Associate
iMobile
01.2009 - 05.2009
Sales Associate
Easterns Automotive Group
05.2008 - 12.2008
Shift Leader
Nextel
12.2003 - 04.2008
Shift Leader
Blockbuster Video
06.1999 - 12.2003
Head Baker
Einstein Bros. Bagels
03.1998 - 06.1999
Some college (No degree) - Business Management
Morehouse College
High School - Business Administration
Sherwood High School
Some college (No degree) - Business Management
Montgomery College
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