THOMAS SMITH
Washington
Summary
Experienced Armed Security Professional with 10+ years of proven expertise in property protection, access control, and emergency response. Adept at managing high-risk environments, enforcing safety protocols, and de-escalating conflicts with professionalism. Recognized for reliability, attention to detail, and strong communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Casino Dealer
MDLIVE
Hanover
06.2022 - Current
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Verified identification for players requesting credit or large amounts of money exchange.
- Inspected cards, dice and other gaming equipment prior to use on the table.
Communications Specialist
US Army
Washington
06.2021 - Current
- Managed website content updates including text copywriting and graphic .
- Analyzed customer feedback from surveys or focus groups to identify areas of improvement in communication processes.
- Trained end users on how to use new systems and technologies effectively.
- Created user accounts, set up permissions, and monitored system security.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Interacted with members of the public in a professional manner while representing the US Army.
- Diffused hostile situations with effective negotiation techniques.
Security Officer
American Security Programs
Washington
01.2018 - 03.2020
- Conducted regular patrols and protected assets including facilities and cash reserves
- Responded to emergencies and coordinated with local law enforcement
- Enforced access control and conducted vehicle/parcel inspections
- Removed unauthorized personnel and documented safety incidents
Special Police Officer (Armed)
Allied Universal
Washington
01.2013 - 04.2019
- Operated surveillance systems and patrolled high-security zones
- Responded to alarms and managed on-site incidents using proper codes and procedures
- Maintained detailed security reports and logs
- Provided courteous service to staff and visitors while ensuring compliance with policies
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD01.2005
Skills
- Armed Patrol
- CCTV Monitoring
- Access Control
- Emergency Response
- Report Writing
- Incident Logs
- Radio/Key Tracking
- MS Word
- Excel
- Conflict Resolution
- Guest Assistance
- Clear Communication
- Typing 35 WPM
- Law Enforcement Knowledge
- Cash handling experience
- Surveillance operations
Certification
- First Aid / CPR / AED, Valid
- Baton Permit, Valid
- Security Guard License, Valid
Core Skills
Armed Patrol, CCTV Monitoring, Access Control, Emergency Response, Report Writing, Incident Logs, Radio/Key Tracking, MS Word & Excel, Conflict Resolution, Guest Assistance, Clear Communication, Typing 35+ WPM, Law Enforcement Knowledge
Timeline
Casino Dealer
MDLIVE
06.2022 - Current
Communications Specialist
US Army
06.2021 - Current
Security Officer
American Security Programs
01.2018 - 03.2020
Special Police Officer (Armed)
Allied Universal
01.2013 - 04.2019
High School Diploma -
Oxon Hill High School