Thomas Smith
Philadelphia,PA
Summary
Results-driven Shop Manager with over eight years of experience in auto detailing. Proficient in training new employees, managing daily operations, and implementing process improvements to enhance customer service and operational efficiency.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
10
10
years of professional experience
Work History
Driver Supervisor
Ready Willing & Able
Philadelphia, Pennsylvania
01.2025 - Current
- Conducted daily pre-trip inspections on vans to ensure safety and reliability.
- Performed daily evaluations of clients to monitor progress and satisfaction.
- Supervised eight clients, providing support and guidance throughout services.
- Resolved customer complaints promptly, ensuring high levels of satisfaction with services.
Shop Manager
National Auto Detailing Network
Philadelphia, Pennsylvania
10.2015 - 11.2024
- Oversaw daily operations of retail shop, ensuring efficient workflow and productivity.
- Supervised staff, providing guidance and support to enhance team performance.
- Trained new employees on store policies and customer service protocols.
- Resolved customer inquiries and issues with professionalism and care.
Education
Class A CDL - CDL Truck Driving School
09.1994 - 12.1994
High School Diploma -
06-1993
Some College (No Degree) - Mental Health Counseling
Skills
- Client evaluation and addiction support
- Mental health awareness
- Staff scheduling and training
- Customer service excellence
- Process improvement strategies
- Problem solving techniques
- Team leadership skills
- Attention to detail
Timeline
Driver Supervisor - Ready Willing & Able
01.2025 - Current
Shop Manager - National Auto Detailing Network
10.2015 - 11.2024
Smith And Salomon - Class A CDL, CDL Truck Driving School
09.1994 - 12.1994
Archbishop Ryan High School - High School Diploma,
Community College of Philadelphia - Some College (No Degree), Mental Health Counseling
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