Summary
Overview
Work History
Education
Skills
Skills
References
Affiliations
Timeline
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Thomas Snyder

Thomas Snyder

Nashville,TN

Summary

Results-driven Automotive Application Analyst with proven expertise at LKQ Headquarters in optimizing workflows and enhancing application performance. Skilled in data management and Microsoft Office, I successfully implemented process improvements that boosted productivity and reduced costs. Adept at fostering team collaboration and mentoring staff to achieve operational excellence.

Overview

34
34
years of professional experience

Work History

Automotive Application Analyst

LKQ Headquarters
Antioch, TN
06.2019 - Current
  • Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
  • Consulted with management to reach agreement on system principles.
  • Tested, maintained and monitored computer programs and systems.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Expanded or modified system to serve new purposes or improve workflow.
  • Monitored log files for errors or anomalies that could affect application performance.

Parts Manager

Service King
Franklin , TN
11.2018 - 05.2019
  • Reduced process lags by implementing process while fulfilling service requests, generating orders, tracking inventory.
  • Increased productivity, effectively managing employees while coordinating crew dispatching activities and daily ordering processes.
  • Trained staff on data entry, report generation and protocol while supervising parts assistants to ensure optimal productivity and customer interaction.
  • Managed employee schedules and daily assignments.
  • Received, examined and reshelved returned parts.
  • Researched and identified alternative vendors with better prices to save company $.

Parts Manager/Assistant Service Manager

Sunset Motors CJDR/VW
Steubenville, Ohio
05.2006 - 06.2018
  • Managed employee schedules and daily assignments.
  • Increased profits by developing, initiating, and managing.
  • Sourced and developed sales leads to increase client base.
  • Monitored inventory and analyzed product costs.
  • Utilized strategic and forward-thinking business techniques to maximize turnover.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Modified layouts and promotional techniques to drive sales.
  • Served as mentor to junior team members.
  • Empowered staff members to contribute to the continuous improvement, quality and growth of the company.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Directed team of service professionals focused on taking care of customer first.
  • Developed and deepened relationships to form lasting and loyal partnerships.
  • Upheld quality standards by monitoring and correcting work.
  • Directed safety operations and maintained a clean work environment in adherence to OSHA requirements.
  • Developed and implemented a perpetual inventory system to achieve high customer satisfaction levels.
  • Monitored inventory and analyzed product costs.

Parts Manager

Mckitrick-Harms GM/Oldsmobile
Steubenville, Ohio
08.1991 - 05.2006
  • Placed parts orders for the service department, customers and non-dealer mechanics.
  • Found alternative vendors with better prices to save the company money.
  • Monitored inventory and analyzed product costs.
  • Stayed up to date on latest information and trends in the parts department to maximize knowledge and sales potential.
  • Upheld quality standards by monitoring and correcting work.

Education

High School Diploma - Business and carpentry

Edison High School
1991

Skills

Intermediate knowledge of MS excel charting and graphing of data writing formulas, utilizing functions and filtering sorting and formatting of data

Intermediate knowledge of of MS word

  • Database maintenance
  • Application installation
  • Best practices and standards
  • Data management
  • Microsoft Office

Skills

  • Adept at efficiently dealing with a variety of customer service matters
  • Professional and friendly
  • Ability to perform initial diagnostic evaluations and assess vehicle issues
  • Strong customer service orientation
  • Committed to team success
  • Capable of multitasking while maintaining quality standards
  • Extensive communications and organizational skills
  • Leadership mentoring
  • Conflict resolution

References

Available upon request

Affiliations

I'm master certified in Volkswagen of America as a parts manager

I'm certified as a parts manager in Chrysler jeep dodge ram

Timeline

Automotive Application Analyst

LKQ Headquarters
06.2019 - Current

Parts Manager

Service King
11.2018 - 05.2019

Parts Manager/Assistant Service Manager

Sunset Motors CJDR/VW
05.2006 - 06.2018

Parts Manager

Mckitrick-Harms GM/Oldsmobile
08.1991 - 05.2006

High School Diploma - Business and carpentry

Edison High School