Thomas Solis
Daly City,Ca
Summary
METRC specialist with high-level cultivation and distribution experience in the Bay Area Cannabis Industry. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Authentic 415 (Stiiizy) Shrynegroup
San Francisco, CA
01.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Handled cash accurately and prepared deposits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Shipping Supervisor
Dark Heart Nursery
Half Moon Bay, CA
01.2020 - 01.2021
- Managed sales orders for farm and dispensaries and ensured METRC compliance
- Supervised shipping team of 9 employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed shipping and receiving activities for company with 20 orders processed daily.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Pulled, verified and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supported outside sales personnel on customer-related efforts and visits to grow sales.
- Developed and implemented systems, processes, and metrics to improve organization, speed and saving on OT
Operation supervisor, Warehouse, Operations Supervisor
Chewse
San Francisco, CA
01.2017 - 01.2020
- Managed and tracked up to 21 contract employees, 60 in-house employees including compensation, performance logistics, etc
- Managed dispatch, routes, troubleshooting, company vehicle, and inventory
- Managed and coordinated day-to-day operations, sales, and personnel
- Printed orders out for all deliveries each day
- Assisted, Made sure all orders and deliveries were ready for next day
- Executed monthly inventory reports
- Handled back stock and kept warehouse stocked
- Closing duties
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management of Catering facility.
- Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
Delivery Driver
Sprig
San Francisco
01.2016 - 01.2017
- Catering and Delivering
- Safely Operated Delivery Trucks
Unloader
UPS
South San Francisco
01.2008 - 01.2015
- Daily heavy lifting
- Unloaded trucks in the hub
- Made sure packages were transferred without damage
- Bending, Crouching, Crawling to lift and move packages of all sizes
Education
Diploma -
Independence High School
AA -
San Francisco City College
San Francisco05.2003
Skills
- METRC Specialist
- NAV and Excel
- Time Management
- Problem Solver
- Quick Learner
- Organized
- Catering
- Training and Development Skills
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Cash Register Operations
- POS Inventory System Operation
- Customer Relations
- Money Handling
- Inventory Tracking and Management
- Logistics
- Staff Management
- Customer Service
- Inventory Management
- Staff Training
- Onboarding and Orientation
- Team Leadership
- Recruiting and Hiring
- Employee Motivation
- MS Office
- Desktops, Laptops and Mobile Devices
- Managing Fleet Vehicles
- Incident Management
Timeline
Assistant Manager
Authentic 415 (Stiiizy) Shrynegroup
01.2022 - Current
Shipping Supervisor
Dark Heart Nursery
01.2020 - 01.2021
Operation supervisor, Warehouse, Operations Supervisor
Chewse
01.2017 - 01.2020
Delivery Driver
Sprig
01.2016 - 01.2017
Unloader
UPS
01.2008 - 01.2015
Diploma -
Independence High School
AA -
San Francisco City College
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