Thomas Sorensen
Winfield,IL
Summary
Headworker with management experience, committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Possesses years of retail expedience, in combination with a versatile personality able of ease of interacting with both staff & customer base. Finds delivering both qualitative, and quick aid to customers to help with a satisfying shopping experience. Adaptive to the current circumstances within a store, and able to properly apply both practical & innovative solutions. Capable of addressing any conflict in store with appropriate remedy.
Overview
9
9
years of professional experience
Work History
Field Technician
Pointe Pest Control
03.2023 - 03.2024
- Prepared reports and kept detailed records of pest control activities.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied chemical solutions on building surfaces to eliminate pests.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Assistant Manager
Aldi USA
11.2019 - 1 2023
- Built and maintained relationships with peers and upper management to drive team success
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction
- Applied strong communication and closing skills to achieve demanding restocking & cleaning goals on regular basis
- Identified needs of customers promptly and efficiently
- Enforced company policies, answered coworkers' questions and trained new personnel
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs
- Completed register duties with efficiency and accuracy, resulting average speed of 39-40 items a minute
- Completed ongoing quality checks on meat, produce, & bakery products, closely following strict quality assurance guidelines
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Met high productivity standards in processing payments for customers
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Verified customer identification for alcohol or tobacco purchases
- Answered customer quests, provided store information and escorted to desired store areas
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Directed merchandising and signage updates for weekly and seasonal promotional changes
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage
- Trained new employees on daily tasks and procedures to teach staff fundamental sales & maintenance skills, resulting in knowledgeable and high-performing team
- Responded to customer questions and complaints by resolving issues personally or referring to management
- Assisted manager by implementing new policies and training entire team on latest procedures
- Trained new employees on daily tasks and procedures to teach staff basic & advanced skills, resulting in knowledgeable and high-performing team
- Supported ALDI facility with merchandising, display organization and floor moves
- Reduced waste significantly by monitoring materials use and identifying areas for improvement
- Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates
- Assisted average of 200 customers per day in finding or selecting items
- Regularly assessed store condition, layout and displays for conformance with company standards and initiated corrective action.
Associate
Staples, The Office Supply Superstore
08.2018 - 11.2019
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction
- Developed and deepened customer relationships to cultivate loyal and engaged customer base
- Applied strong communication and closing skills to achieve demanding signups goals for Staples Customer Program on regular basis
- Enforced company policies, answered coworkers' questions and trained new personnel
- Completed all sales with efficiency and accuracy, resulting in quick & larger revenue sales.
Landscaper
SP Brick Paving
05.2018 - 08.2018
- Operated landscaping equipment to maintain grounds and remove trees
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Pruned trees and bushes to improve visibility and shapes
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife
- Installed block and stone décor according to plans and specifications
- Removed poison ivy and other harmful plants while wearing protective gear
- Reviewed design plans and instructions and completed work according to specifications
- Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects
- Maintained sidewalks, fountains, and planters.
Cashier
Target
07.2015 - 05.2018
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Met high productivity standards in processing payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Learned roles of other departments to provide coverage and keep store operational
- Scanned customer purchases and supported transactions to streamline sales process
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Inspected items for damage and obtained replacements for customers
- Verified customer identification for alcohol or tobacco purchases
- Answered customer quests, provided store information and escorted to desired store areas
- Received payments for products and issued receipts
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage
- Promoted specific item options to drive sales and achieve add-on purchases
- Resolved customer complaints and escalated worsening concerns for remediation
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Increased sales by suggesting specific complementary items to customers.
Education
Associate of Applied Science - Criminal Justice
College of DuPage
Glen Ellyn, ILSkills
Result interpretation
Money Management
Customer interaction
Time Management
Oral communication
Program evaluation
Working collaboratively
Active listening
Analytical
Strong problem solver
Inventory replenishment
Professional and mature
Supervision & leadership
Conflict resolution
Organization
Relationship building
Tree Trimming
Produce Experience
Strategic Planning
Timeline
Field Technician
Pointe Pest Control
03.2023 - 03.2024
Assistant Manager
Aldi USA
11.2019 - 1 2023
Associate
Staples, The Office Supply Superstore
08.2018 - 11.2019
Landscaper
SP Brick Paving
05.2018 - 08.2018
Cashier
Target
07.2015 - 05.2018
Associate of Applied Science - Criminal Justice
College of DuPage