Thomas Speake
Management
Longwood,Florida
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director Sales Enablement and Workforce Management
Healthinsurance.com
10.2021 - Current
- Responsible for setting and achieving Medicare Group sales goals and manage sales pipeline for MAPD, PDP, or Medicare Advantage products
- This position partners closely with internal groups such as Training, Marketing, Compliance and Workforce Management to meet sales goals
- Accountable for stabilizing current business and driving market offerings with innovative solutions
- Support team of over 300 employees that impacts market growth, operational performance, and financial performance.
Call Center Director
Orlando Family Physicians
- Responsible for oversight of call center that provides patient care for 20 medical centers in central Florida area
- Partner closely with COO, Regional Directors and Corporate Staff to execute towards the corporate vision and goals.
Director of Operations
Morgan & Morgan, PA
- Responsible for oversight of call center, case processing and dispatch operations consisting of 250+ intake specialists, 15 case processors, 90 field investigators, and 5 department managers
- Partner closely with COO, Attorneys, IT and Case Staff to execute towards corporate vision and goals.
Sr. Business Manager
Concentrix (Formerly Convergys)
- This role consisted of oversight and decision responsibility for 300+ team members and was single point of accountability for specific client program.
Call Center Manager
Lumen
- Managed Sales and Care call center in achieving targeted goals in Sales, Service, Adherence, Customer satisfaction and Quality.
Education
B. S., Business Administration - Business Administration And Management
University of Central Florida
Orlando, FLSkills
- Continuous Process and Performance Improvement
- Excellent Interpersonal and Communication Skill
- Problem Solving and Decision Making
- Leadership Training and Development
- Business Analytics Development and Implementation
- Cost Optimization and Budget Control
- Client Engagement
- Training Coordination
- Call center technology expertise
- New Business Development
- Operational Analysis
- Approachable leader
- Program Oversight
- Multichannel Support
- Workforce Management
- Dependable and Responsible
License
State of Florida Insurance License - 0240 Health
Hyperlinks
mailto:tspeake1@gmail.com, http://www.linkedin.com/in/tom-speake
Certification
- State of Florida Insurance License – 0240 Health
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company Culture401k matchWork from home optionTimeline
Director Sales Enablement and Workforce Management
Healthinsurance.com
10.2021 - Current
Call Center Director
Orlando Family Physicians
Director of Operations
Morgan & Morgan, PA
Sr. Business Manager
Concentrix (Formerly Convergys)
Call Center Manager
Lumen
B. S., Business Administration - Business Administration And Management
University of Central Florida