Thomas Spears
Waldorf,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Integrated Care Management
, MD
02.2025 - Current
- Implemented evidence-based practices that promote safe, effective, efficient, equitable and patient-centered care.
- Provided guidance and support to staff members on various aspects of patient care management.
- Resolved customer complaints regarding patient care services in a timely manner.
- Developed protocols for assessing level of service requirements based on acuity levels of patients served by the facility.
- Served as a liaison between hospital administration and clinical staff members regarding changes in policies or procedures impacting patient care services delivery.
- Managed patient care plans to ensure quality of care and compliance with regulations.
Admission Director Substance Abuse
Recovery Centers Of America
Waldorf, MD
10.2019 - 02.2025
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Facilitated collaboration between teams by encouraging open communication channels.
- Managed budgeting and financial planning processes for the organization.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed policies and procedures to ensure compliance with corporate standards.
- Negotiated agreements with external partners such as contractors or consultants.
Senior Billing Analyst
CareFirst Blue Cross Blue Shield
Fairfax, VA
01.2001 - 09.2019
- Collaborated with other departments such as accounting and finance to resolve any discrepancies or disputes related to billing matters.
- Generated invoices based on customer orders using ERP systems.
- Assisted in the preparation of financial statements and budgeting documents.
- Reconciled accounts receivable transactions against general ledger entries.
- Designed strategies to reduce outstanding receivables and maximize collections efficiency.
- Created periodic audit reports to ensure compliance with company policies.
- Resolved customer inquiries related to billing issues.
- Monitored accounts receivable balances and ensured timely payments from customers.
Education
Bachelor of Arts - Business Administration And Management
College of Southern Maryland
La Plata, MD06-2019
Associate of Arts - Accounting And Finance
Strayer University
Virgina08-2008
Skills
- Patient care management
- Evidence-based practices
- Quality assurance
- Regulatory compliance
- Care coordination
- Staff training
- Leadership skills
- Policy adherence
- Financial analysis
- Process improvement
- Conflict resolution
- Teamwork and collaboration
- Customer relations
- Attention to detail
Certification
- Management Operations Certificate via training from CareFirst Blue Cross Blue Shield
- Deescalation training courtesy of Recovery Centers of America substance abuse criteria
- Life Insurance Producers licensed in the state of Maryland
Timeline
Patient Care Manager
Integrated Care Management
02.2025 - Current
Admission Director Substance Abuse
Recovery Centers Of America
10.2019 - 02.2025
Senior Billing Analyst
CareFirst Blue Cross Blue Shield
01.2001 - 09.2019
Bachelor of Arts - Business Administration And Management
College of Southern Maryland
Associate of Arts - Accounting And Finance
Strayer University
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