Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
DeliveryDriver
Thomas Spencer

Thomas Spencer

Winston-Salem,NC

Summary

Proven track record in enhancing operational efficiency and team performance at A+O Home Delivery, leveraging expertise in warehouse safety and exceptional problem-solving abilities. Skilled in fostering strong working relationships, demonstrated by surpassing performance targets and significantly improving customer satisfaction. Achieved a notable increase in scheduling and delivery precision, underpinned by adeptness in GPS navigation and route planning.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

A+O HomeDelivery
01.2010 - 09.2011
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Resolved conflicts between team members and addressed complaints or grievances.

Scheduling Coordinator

A+O Home Delivery
09.2011 - 09.2012
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities. Making sure our trucks was not overbooked kept upholstery count on every trip routed out for delivery and add deliveries to the trip to have a full truck load leaving our warehouse

Furniture Delivery Driver

Js Carolina Furniture Carriers
01.2003 - 01.2010
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
  • Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
  • Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
  • Assisted with assembly and installation of furniture at customer locations when required.
  • Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
  • Trained new drivers in company policies, procedures, and best practices for efficient furniture deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Electrician Helper

HardHat Workforce Solutions Inc.
08.2012 - 06.2013
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Used hand and power tools to cut, bend and shape wires.
  • Cleaned and organized job sites before and after jobs to maintain safety and efficiency of work environment.
  • Read blueprints and schematics and communicated details to electricians.
  • Installed and tested fire alarms and smoke detectors in commercial and residential settings.

Electrician

Cooper Electrical Construction
04.2013 - 11.2014
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Stored and maintained power tools and equipment for each job.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
  • Installed 120/208 volt systems and 347/600 volt systems.

Furniture Delivery Driver

Tmcmm Transport
11.2014 - 12.2018
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
  • Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
  • Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
  • Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Assisted with assembly and installation of furniture at customer locations when required.
  • Maintained accurate records of deliveries, including signatures and confirmation documentation.
  • Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
  • Trained new drivers in company policies, procedures, and best practices for efficient furniture deliveries.
  • Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
  • Ensured safe transport of items by properly securing and protecting them during transit.
  • Delivered furniture efficiently by planning and optimizing delivery routes.

Warehouse /delivery

Casual Furniture World
04.2021 - 05.2023
  • Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
  • Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
  • Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
  • Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
  • Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.

Warehouse Worker

Murrows Transfer
03.2020 - 07.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 500 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Handyman

Stedman Handyman Services
05.2023 - Current
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.

Education

GED -

Britten Academy
Thomasville, NC
10.2005

Accomplishments

  • Maintained consistent and on-time delivery record with Number% of all orders arriving on time or ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Received Award Name achievement award at Company Name in Month, year.Driver of the month at A+O Home Delivery. Driver of the month at Tmcmm Transport Driver of the month at js Carolina furniture carriers

Certification

  • OSHA Certified
  • State Driver's License
  • Forklift Operation Certification – Occupational Safety and Health Administration or other recognized body.
  • Certified Electrical Safety Worker (CESW) - NFPA Professional Qualifications Standards

Timeline

Handyman

Stedman Handyman Services
05.2023 - Current

Warehouse /delivery

Casual Furniture World
04.2021 - 05.2023

Warehouse Worker

Murrows Transfer
03.2020 - 07.2020

Furniture Delivery Driver

Tmcmm Transport
11.2014 - 12.2018

Electrician

Cooper Electrical Construction
04.2013 - 11.2014

Electrician Helper

HardHat Workforce Solutions Inc.
08.2012 - 06.2013

Scheduling Coordinator

A+O Home Delivery
09.2011 - 09.2012

Warehouse Supervisor

A+O HomeDelivery
01.2010 - 09.2011

Furniture Delivery Driver

Js Carolina Furniture Carriers
01.2003 - 01.2010

GED -

Britten Academy

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Thomas Spencer