Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Staehler

Milwaukee,WI

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Determined ASM position with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Talented professional with expert sales and management talents. Composed persona known for having excellent drive. Insightful ideas with 10+ years of customer service experience.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
984 N Port Washington Grafton , WI
06.2021 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Sales Associate

Best Buy
Fox Point, WI
10.2015 - 02.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Sous Chef

Raddison Hotel
Menomonee Falls, WI
03.2008 - 09.2014
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Produced revolutionary menu offerings to put establishments on local, regional and national map.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Cultivated positive relationships with vendors to source best ingredients at best prices.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Collaborated with staff members to create meals for large banquets.
  • Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Disciplined and dedicated to meeting high-quality standards.

Education

No Degree - Psychology

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Policy Development and Enforcement
  • Sales Tracking
  • Verbal and Written Communication
  • Goal Setting
  • Employee Motivation
  • Sales Promotion
  • Decision Making
  • Administrative Management
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Focus and Follow-Through
  • Quality Assurance
  • Originality and Creativity

Timeline

Assistant Store Manager

Dollar Tree
06.2021 - Current

Sales Associate

Best Buy
10.2015 - 02.2021

Sous Chef

Raddison Hotel
03.2008 - 09.2014

No Degree - Psychology

Milwaukee Area Technical College

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Thomas Staehler