Thomas Stark
Petaluma,California
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
32
32
years of professional experience
Work History
Senior Mortgage Loan Consultant
Exchange Bank
08.2018 - Current
- Enhanced loan approval rates by diligently pre-qualifying mortgage applicants and accurately assessing their financial capabilities.
- Streamlined the mortgage application process for clients by providing clear guidance on required documentation and submission procedures.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
- Collaborated with underwriters and processors to expedite loan approvals, ensuring timely completion of all necessary steps.
- Consistently exceeded monthly sales targets by effectively managing a pipeline of mortgage applications and maintaining strong client relationships.
- Reduced processing time for mortgage applications by implementing efficient document organization strategies and proactively addressing potential issues.
- Conducted comprehensive market research to identify new business opportunities, resulting in increased sales leads and revenue growth.
Senior Home Mortgage Consultant
Wells Fargo Home Mortgage
08.2015 - 07.2018
- Originate retail residential mortgage loans in a multi-state retail lending environment
- Maintain a $2 to $5 million monthly loan pipeline with a ninety four percent closing ratio
- Establish borrower relationships while providing exceptional service to increase customer retention and client referrals
- Implement program guidelines to determine loan product conformity
- Determine lending eligibility through desktop origination and automated underwriting/pricing computer programs
- Negotiate program guidelines with underwriting management for expanded product approval
- Forecast market trends by reviewing and interpreting current economic data.
Sales Manager
Wells Fargo Home Mortgage
06.2010 - 07.2015
- Supported mortgage sales staff on a retail loan origination platform
- Developed and coached a team of Home Mortgage Consultants (HMC's) on affective and successful sales strategies
- Conducted joint sales calls with HMC's and Realtor's/referral partners which has increased purchase market share 33% in Marin County year over year
- Perform weekly pipeline reviews with HMC's on an active loan pipeline of $22.3 million
- Increased loan pull through on real deal applications to 91% and have reduced non-delivery fees 21%
- Facilitated staff trainings on loan products, structuring and packaging which has increased application file quality (AFQ) scoring to 91% and customer loyalty scoring to 73% as a team average
- Delivered presentations to local real estate offices/groups
- Managed satellite office in Novato, California
- Recruited top loan officer and support staff talent in market to ensure growth and performance of the organization
- Originated mortgage applications and manage a personal active loan pipeline of $4.2 million while maintaining 96% AFQ and 75% customer loyalty scores.
Senior Mortgage Sales Consultant
Prospect Mortgage Company
09.2003 - 05.2010
Senior Loan Consultant
North American Mortgage Company
10.2000 - 08.2003
- Originated/sold retail residential mortgage loans in a multi-state retail lending environment
- Maintained a $2 to $7 million monthly loan pipeline with a ninety four percent closing ratio
- Achieved Elite Producer status by funding over $36 million for the fiscal year(s)
- Established borrower and realtor relationships while providing exceptional service to increase customer retention and client referrals
- Implemented program guidelines to determine loan product conformity
- Determined lending eligibility through desktop origination and automated underwriting/pricing computer programs
- Negotiated program guidelines with secondary marketing for expanded product approval
- Forecasted market trends by reviewing and interpreting current economic data.
Senior Underwriter/Underwriting Manager
North American Mortgage Company
09.1999 - 09.2000
Underwriting Manager
National Bank of the Redwoods
06.1999 - 08.1999
- Managed underwriting loan production for standard and 'sub-prime' wholesale residential lending divisions
- Audited loan files to insure product conformity
- Restructured credit packages to meet investor exception guidelines
- Developed and preserved relationships with new and existing clients
- Cross-functional trainer for twelve employees
- Created tracking reports to determine acceptable cycle times
- Mapped process for support staff workflow for maximum department efficiency.
Senior Underwriter/Underwriting Manger
North American Mortgage Company
02.1994 - 05.1999
- Retail residential mortgage underwriting manager for a staff of eight
- Negotiated lending criteria with sales and administrative clients
- Maintained and supported a $200 million monthly residential loan pipeline
- Administered national compliance standards
- Informed executive management of product and regulatory changes
- Implemented investor guidelines to determine lending eligibility
- Built third party vendor relationships
- Lead trainer for Desktop Underwriter Program
- Evaluated salaried and self-employed (sole proprietor, partnership and incorporated) borrower income, credit and collateral documentation to insure program conformity in a multi-state lending environment
- Maintained Automated Underwriting Systems (AUS) for agency approval
- Mentored Underwriter and Junior Underwriter staff
- Consultant for Loan Officer staff with mortgage origination pipelines
- Modified processing procedures for streamlining daily workflow and ensuring data integrity
- Resolved Loan Officer disputes on file conditions.
Loan Processor
North American Mortgage Company
02.1992 - 01.1994
- Controlled orders for preliminary title and appraisal report collateral documentation
- Analyzed credit information for underwriting review
- Facilitated closing process on seventy loans per month
- Adhered to all agency regulatory standards.
Education
U.S. Federal and California D.O.C. Mortgage Originators License
Concord, CA03.2010
Department of Veteran Affairs
Oakland, CA12.1997
Department of Housing and Urban Development
San Diego, CA05.1995
Understanding Real Estate Appraisals
Mortgage Bankers Association of America
01.1994
Principles of Real Estate
Mortgage Bankers Association of America
09.1993
Bachelor of Arts - Sociology
Sonoma State University
Rohnert Park, CA01.1992
Skills
- Loan Origination
- Loan Structuring Expertise
- Networking and Referrals
- Sales Development
- Residential mortgage lending regulations
- Excellent Communication
- Time Management
- Process Improvement
Timeline
Senior Mortgage Loan Consultant
Exchange Bank
08.2018 - Current
Senior Home Mortgage Consultant
Wells Fargo Home Mortgage
08.2015 - 07.2018
Sales Manager
Wells Fargo Home Mortgage
06.2010 - 07.2015
Senior Mortgage Sales Consultant
Prospect Mortgage Company
09.2003 - 05.2010
Senior Loan Consultant
North American Mortgage Company
10.2000 - 08.2003
Senior Underwriter/Underwriting Manager
North American Mortgage Company
09.1999 - 09.2000
Underwriting Manager
National Bank of the Redwoods
06.1999 - 08.1999
Senior Underwriter/Underwriting Manger
North American Mortgage Company
02.1994 - 05.1999
Loan Processor
North American Mortgage Company
02.1992 - 01.1994
U.S. Federal and California D.O.C. Mortgage Originators License
Department of Veteran Affairs
Department of Housing and Urban Development
Understanding Real Estate Appraisals
Mortgage Bankers Association of America
Principles of Real Estate
Mortgage Bankers Association of America
Bachelor of Arts - Sociology
Sonoma State University
Similar Profiles
Ruben EsparzaRuben Esparza
Information Technology Specialist at Exchange BankInformation Technology Specialist at Exchange Bank
Mary HargroveMary Hargrove
Loan Processor at Exchange BankLoan Processor at Exchange Bank
Marisela ChavezMarisela Chavez
Central Services Specialist II at Exchange BankCentral Services Specialist II at Exchange Bank
Gaiana MarioGaiana Mario
Relationship Banker at Exchange BankRelationship Banker at Exchange Bank
Abigail BisordiAbigail Bisordi
Babysitter at Shannon HowardBabysitter at Shannon Howard