Thomas Steele
El Segundo,CA
Summary
Dynamic professional with a proven track record in customer service and operational efficiency at Crossfit South Bay. Skilled in appointment scheduling and complex problem-solving, I excelled in enhancing client experiences and optimizing front desk operations. Recognized for attention to detail and initiative, I consistently delivered high-quality service and maintained organized environments.
Overview
33
33
years of professional experience
Work History
Front Desk Receptionist
Crossfit South Bay
09.2011 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for clients.
- Demonstrated exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for classes and personal training sessions, optimizing facility usage.
- Maintained accurate records of memberships and payments using CRM software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Production Manager/Installer
Outlaw Graphix
04.2014 - 07.2025
- Oversaw production schedules, ensuring timely delivery of high-quality graphic products.
- Streamlined workflow processes, improving operational efficiency and reducing turnaround time.
- Mentored team members on best practices in production techniques and safety protocols.
- Implemented quality control measures to maintain standards and minimize errors in output.
- Resolved issues quickly to maintain productivity goals.
Limousine Chauffeur
Nexus Limousine
01.2005 - 07.2008
- Provided exceptional customer service by ensuring comfort and safety of passengers during transportation.
- Maintained fleet vehicles by performing regular inspections and coordinating necessary repairs with service providers.
- Navigated efficiently through diverse routes, optimizing travel time while adhering to traffic regulations.
- Assisted passengers with luggage and special requests, enhancing overall travel experience and satisfaction.
Retail Sales Manager
Vons Grocery Store
03.1995 - 03.2005
- Led team in achieving sales targets through strategic merchandising and customer engagement initiatives.
- Developed training programs to enhance product knowledge and improve staff performance.
- Implemented inventory management systems, resulting in optimized stock levels and reduced shrinkage.
- Analyzed sales data to identify trends and inform promotional strategies for increased revenue.
- Oversaw daily operations, ensuring compliance with company policies and exceptional customer service standards.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Managed day-to-day staffing and handled scheduling for all store employees.
3533 LVS Driver
United States Marine Corps
03.1992 - 03.1995
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Developed efficient routes to optimize fuel consumption and reduce travel time.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
General Studies
San Pedro High School
San Pedro, CA02-1994
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Scheduling
- Appointment scheduling
- Front office management
- Filing
- Work prioritization
- Initiative-taking
- Complex Problem-solving
Timeline
Production Manager/Installer
Outlaw Graphix
04.2014 - 07.2025
Front Desk Receptionist
Crossfit South Bay
09.2011 - Current
Limousine Chauffeur
Nexus Limousine
01.2005 - 07.2008
Retail Sales Manager
Vons Grocery Store
03.1995 - 03.2005
3533 LVS Driver
United States Marine Corps
03.1992 - 03.1995
General Studies
San Pedro High School
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