Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Stevens

Zebulon ,NC

Summary

Proven HVAC-R Service Technician with a track record of enhancing system efficiency and client satisfaction at Mandolin HVAV. Expert in HVAC system troubleshooting and schematic reading, coupled with exceptional client relationship development skills. Achieved significant reductions in system downtime through innovative solutions, contributing to a 20% increase in customer retention.

Overview

46
46
years of professional experience

Work History

HVAC-R Service Technician

Mandolin HVAV
07.2020 - 07.2023
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Implemented cost-saving solutions for clients by recommending energy-efficient upgrades when appropriate.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.

HVAC Professor

Mountain State Empire Community College
01.2007 - 01.2015
  • Enhanced student understanding by designing interactive and engaging lectures.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
  • Ensured curriculum alignment with academic standards through regular course review and updates.
  • Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
  • Increased course relevance by incorporating real-world examples and case studies into lesson plans.
  • Graded tests and assignments and uploaded to school database.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Researched and selected course texts and supplemental learning materials.
  • Established and maintained inclusive, collegial and collaborative culture within classroom.
  • Maintained regular office hours to provide struggling students with additional course help.
  • Provided students with constructive, encouraging and corrective feedback.
  • Facilitated cross-disciplinary learning opportunities for students by collaborating with colleagues from other departments.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.
  • Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
  • Developed diversified course curriculum to meet regulatory standards and support learning objectives.
  • Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
  • Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
  • Improved student retention rates through proactive communication and support.
  • Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.
  • Worked with dean to assess and evaluate courses and programs in appropriate discipline.
  • Promoted collaboration by developing group projects and fostering a positive learning environment.
  • Strengthened department reputation by presenting at conferences, serving on committees, and participating in professional organizations.
  • Assisted in accreditation processes by gathering necessary documentation, preparing reports, and participating in site visits as needed.
  • Supported multidisciplinary research teams focused on scholarly publication.
  • Boosted overall department performance by mentoring junior faculty members and sharing best practices.
  • Conducted on-going program assessment, enrollment and retention tracking.
  • Advised students on academic planning, career goals, internships, research opportunities, and graduate school applications to foster successful outcomes postgraduation.
  • Implemented effective time management strategies while balancing teaching responsibilities with research pursuits.
  • Expanded program offerings by proposing new courses based on current trends within the field of study.
  • Contributed to the advancement of knowledge in the field by publishing research articles in peer-reviewed journals.
  • Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
  • Championed diversity within the department through recruitment efforts, inclusive curriculum design, and community outreach events.
  • Initiated interdisciplinary collaboration among colleagues that resulted in grant-funded research projects.
  • Secured external funding for research initiatives, contributing to the growth of both individual projects and overall department resources.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Guided students in researching, structuring and presenting debate case.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.
  • Built strong rapport with students through class discussions and academic advisement.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Created materials and exercises to illustrate application of course concepts.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Assessed students' progress and provided feedback to enhance learning.
  • Taught diverse student population by employing various learning styles and abilities.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Designed and implemented various educational activities and programs to meet student needs.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.

Refrigeration Engineer

Lynch Refrigeration
01.1998 - 01.2003
  • Satisfied customer needs on every call with knowledgeable service and quick responses.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
  • Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
  • Interpreted engineering blueprints and drawings to execute system diagnostics and repair.

Warehouse Superintendent

General HVAC
01.1978 - 01.1983
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.

Education

Bachelor Of Science - Engineering Mechanics

NC State University
Raleigh, NC
01.2009

HVAC - Business Administration

Indiana Vocational Technical College
Terre Haute, IN
08.1986

Skills

  • EPA Certification
  • Thermostat Installation
  • Schematic reading
  • HVAC System Troubleshooting
  • Air Conditioning
  • Ventilation Systems
  • Equipment Installation
  • Heating Systems
  • Cooling systems maintenance
  • Control Wiring
  • System Installation
  • Leak Testing
  • Sales Proposals
  • System Maintenance
  • Refrigeration Systems
  • Client Relationship Development
  • Piping Systems
  • Blueprints and Specifications
  • Blueprint Interpretation
  • Rewards Program
  • System Tune Up
  • Chiller systems
  • Variable Frequency Drives
  • System Design
  • Energy management
  • Equipment Replacement
  • Brazing Techniques
  • Continuity Testing
  • Outside Sales
  • Load Calculations
  • Lead Development
  • Gas Furnaces
  • Indoor Air Quality
  • Sales Agreements
  • System Specifications
  • Service Contract Sales
  • Electrical diagnostics
  • Certified HVAC Technician
  • Valid State driver's license
  • Package and split systems
  • Diagnostic Techniques

Timeline

HVAC-R Service Technician

Mandolin HVAV
07.2020 - 07.2023

HVAC Professor

Mountain State Empire Community College
01.2007 - 01.2015

Refrigeration Engineer

Lynch Refrigeration
01.1998 - 01.2003

Warehouse Superintendent

General HVAC
01.1978 - 01.1983

Bachelor Of Science - Engineering Mechanics

NC State University

HVAC - Business Administration

Indiana Vocational Technical College
Thomas Stevens