Summary
Work History
Education
Skills
Accomplishments
Timeline
Overview
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Thomas Steward

Pea Ridge,US

Summary

Energetic Sales Representative and leader offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Work History

Regional Account Manager

Quest Construction Data Network
Chicago, IL
12.2023 - Current
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.
  • Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.

Customer Care Sales Specialist

American Express
Pea Ridge, AR
09.2022 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Vice President of Sales

Equity Prime Mortgage
02.2018 - 09.2020
  • Fostered performance development of staff through ongoing coaching and mentoring on best practice skills and compliance regulations.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Maintained 100% accuracy while processing application and appraisal payments for hundreds of clients daily.
  • Contributed to team and customer success by creating and delivering engaging client-facing presentations.

Education

Associate of Applied Business -

Ohio State University
Columbus, OH
05.1997

Skills

  • Microsoft Windows and Office
  • Upbeat and Positive Personality
  • Customer Satisfaction
  • Upselling Products and Services
  • High-Volume Call Centers
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms

Accomplishments

  • Developed direct mass mailing, which resulted in 5% growth customer base
  • Recruited and developed new sales professionals.
  • Supervised team of 16 staff members.

Timeline

Regional Account Manager

Quest Construction Data Network
12.2023 - Current

Customer Care Sales Specialist

American Express
09.2022 - 12.2023

Vice President of Sales

Equity Prime Mortgage
02.2018 - 09.2020

Associate of Applied Business -

Ohio State University

Overview

7
7
years of professional experience

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Thomas Steward