Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THOMAS STIGER, Jr

Cleveland,OH

Summary

I have extensive experience with high volume opticals through Walmart and Sam's Club to the VA, which was a very different experience but was even faster paced than the retail position if you can believe it.

I always focus on providing excellent and thoughtful care to the patient in front of me despite what might be going on around me and that has been one of, if not my biggest strength.

In management I always tried to be fair minded and respectful as these are things I expect from my supervisors. This was somewhat proven when my optical won optical of the year in 2021 for the entire company.

Overview

24
24
years of professional experience

Work History

Optician

L&S Optical
02.2022 - 02.2023
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Managing Optician

Sam's Club
09.2012 - 02.2022
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
  • Coordinated special events such as trunk shows or promotional sales events to increase awareness of new products or discounts available at the practice.
  • Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
  • Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Performed basic vision testing for new patients.
  • Streamlined inventory management to reduce excess stock and optimize product availability for clients.
  • Partnered with local schools or community organizations for vision screenings or educational presentations regarding eye health care services provided at the practice.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Conducted regular performance evaluations for staff members, facilitating professional growth and development opportunities.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
  • Fostered a positive work environment through clear communication of expectations and promoting teamwork among staff members.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.

Optician

Walmart
04.1999 - 09.2012
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Performed basic vision testing for new patients.
  • Excellent communication skills, both verbal and written.

Education

Bowling Green State University
Bowling Green, OH

High School Diploma -

Elmwood High School
Bloomdale, OH
06.1996

Skills

  • Contact lens
  • Repairing Glasses
  • Quality Control
  • Selecting frames
  • Appointment Scheduling
  • Optical Measurements
  • Fittings
  • Insurance approvals
  • Patient testing
  • Children's eyewear
  • Product Upselling
  • Analytical Thinking
  • Insurance Verification
  • Supply Management
  • Attention to Detail
  • Optical Display Arrangements
  • Frame Repair

Accomplishments

  • Supervised team of 2 staff members.
  • Achieved Optical of the Year 2021 by completing roll out of new merchandise with a total overhaul of price structure with accuracy and efficiency.

Timeline

Optician

L&S Optical
02.2022 - 02.2023

Managing Optician

Sam's Club
09.2012 - 02.2022

Optician

Walmart
04.1999 - 09.2012

Bowling Green State University

High School Diploma -

Elmwood High School

Similar Profiles

  • Petrita Stout

    Petrita StoutPetrita Stout

    Supervisor at Sequoia Optical-Elite Optical-Essilor of AmericaSupervisor at Sequoia Optical-Elite Optical-Essilor of America

  • Daniel Chan

    Daniel ChanDaniel Chan

    Store Manager at Luxottica Optical/Sears OpticalStore Manager at Luxottica Optical/Sears Optical

  • Patryk Plonski

    Patryk PlonskiPatryk Plonski

    Eyewear Consultant at Cohens OpticalEyewear Consultant at Cohens Optical

  • Douglas Stumpfl

    Douglas StumpflDouglas Stumpfl

    Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.

  • Retha Wagner

    Retha WagnerRetha Wagner

    Nutrition Service Worker at University Hospital St John Medical CenterNutrition Service Worker at University Hospital St John Medical Center

CREATE PROFILE
THOMAS STIGER, Jr