Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Stoneman

Fort Gratiot

Summary

Long time Shift Manager at Mancinos Pizza And Grinders with proven expertise in employee training and cash handling. Recognized for enhancing team performance and resolving customer issues with exceptional problem-solving skills. Committed to maintaining high service standards while building strong relationships within the team. Flexible and adaptable, ensuring operational excellence during peak times.

Overview

5
5
years of professional experience

Work History

Shift Manager

Mancinos Pizza And Grinders
07.2020 - Current
  • Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
  • Trained and mentored team members on company standards and customer service excellence.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.

Education

High School Diploma -

Port Huron Northern High School
Port Huron, MI
06-2022

Skills

  • Decision-making
  • Employee training
  • Cash handling
  • Workplace safety
  • Relationship building
  • People/social skills
  • Flexible schedule
  • Verbal and written communication
  • Reporting and documenting
  • Problem-solving
  • Critical thinking

Timeline

Shift Manager

Mancinos Pizza And Grinders
07.2020 - Current

High School Diploma -

Port Huron Northern High School

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