Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Stoudt

Orefield,PA

Summary

Experienced Director with a history of guiding successful organizations in excess of 7,000 non-exempt associates and 130 exempt leaders. Skilled Operations Leader with a proven track record in Site Safety Improvements, Associate Engagement, Quality Management, and best in class Customer Experience metrics. Leader that has experience managing single or multi-unit operations in both highly automated and large footprint Powered Industrial Truck operations.

Overview

18
18
years of professional experience

Work History

General Manager

Amazon
07.2022 - Current
  • Lead ACY1 Robotics Sortable Site employing 4000 non-exempt associates and 113 exempt leaders.
  • Drove year-over-year site volume increase of 11% while simultaneously increasing productivity by 18%.
  • Reduced site hourly attrition by 68% and increased site Leadership Behavior Index by 7%. Currently 11th in Global Amazon with 2,184 hours volunteer hours in 2023 compared to 412 hours in 2022.
  • Implemented safety guidelines for warehouse resulting in zero Lost Time or Serious Incidents as well as a 32% reduction in recordable injury.
  • Improved Post Slam Delivery Estimate Accuracy (DEA) by 47% and Pre Slam DEA by 9% year-over-year.
  • Increased Transship capacity by 24% through conveyance modification and manual palletize benchmarking.

General Manager

Amazon
02.2021 - 07.2022
  • Led LAS1 Inbound Cross Dock site employing 6,700 non-exempt employees and 130 exempt leaders.
  • Set current network hourly, daily, and weekly carton records for volume receive. Received 1.72 million cartons Wk44 2021 while sorting 4.4 million units.
  • Increased Site Sort capacity by 21% driving $472k of weekly placement savings.
  • Achieved zero Lost Time or Serious Incidents during tenure and reduced recordable incidents by 6% from 2020.
  • Promoted Level 7 Assistant General Manager to Level 8 General Manager.
  • Managed Customer Experience Network Programs Team which focused on MHE Enhancement, Sort Entitlement, and Inbound Trailer Priority.

Senior Regional Leader Rural Super Rural Delivery

Amazon
06.2020 - 01.2021
  • Led expansion of Rural Super Rural Delivery from 2 sites to 11 Delivery Stations and 18 Exchange Points.
  • Achieved lowest variable cost per unit of any delivery division in peak 2020.
  • Led program teams to create scalable standard work for hybrid stations delivering small parcel and heavy bulky packages in remote areas.
  • Onboarded and managed 14 Delivery Service Providers (DSP) who collectively ranked second in Amazon Logistics in On-Time Dispatch among 7 Delivery Super Regions.
  • Rolled out Hub Delivery Program Pilot, partnering with local small business to provide small parcel delivery in super rural regions. Onboarded 22 providers in 2 months who performed 9% above third party DEA performance in their delivery region.
  • Opened Amazon's first building in New Mexico, North Dakota, and South Dakota

Senior Regional Leader AMXL

Amazon
01.2020 - 06.2020
  • Led 37 delivery stations in 26 states managing delivery of 55% of Amazon's overall Heavy Bulky and Scheduled Delivery units.
  • Improved Delivery Slot Level Performance (DSLP) by 44% and Scheduled Delivery DEA by 18% through improvement of operations team performance and DSP management.
  • Improved Packages Per Hour productivity from 13.7 to 15.8 (13% improvement) in 6 months.
  • Staffed and Launched 14 Stations in 4 months
  • AMXL leader for "Project Santa" to implement COVID mitigation projects. Personally led In-Cab Barrier allowing for resumption of 2k daily 2 person routes, company wide hostler training, and rollout out of Step Vans in small parcel delivery.

Site Leader

Amazon
07.2018 - 01.2020
  • Led AVP3, Amazon's highest volume Heavy Bulky site which shipped 20% of Amazon's yearly Heavy Bulky volume in 2019.
  • Reduced Safety Leadership Index from 28% unfavorable AA/11 % unfavorable manager to 14% unfavorable AA/ 0% unfavorable manager in 6 months.
  • Improved year over year productivity by 38% and reduced VCPU by $2.30
  • Reduced weekly attrition from 1.9% to .6% for 2019 (a 69% decrease or 328 additional AAs retained per year).
  • Rolled out Outbound fluid loading to 2 specialty handling sites reducing pallet spend by $300k per building quarterly.
  • Built TV land model to store TVs. Reduced network damages by 57% in active sites and improved pick productivity by 56%.
  • Launch SR. Leader for BDL6, CMH6, and RIC3

Senior Operations Manager

Amazon
06.2017 - 06.2018
  • Led Inbound Department for ABE4, the second highest volume site in Traditional Non-Sortable Network
  • Oversaw 4 OPS Managers, 8 Area Managers, 28 Process Assistants, and 373 hourly associates.
  • Reduced first aid incident rate from 92.4 to 39.8 for Inbound department ( 52% reduction in 6 months).
  • Improved year over year Inventory Record Defect Rate (IRDR) by 24%.
  • Reduced yearly attrition by 45% for Inbound department resulting in 310 less hires year-over-year
  • Increased department performance from 82% to benchmark to 100% in 6 months and increased additional 11% in January 2018.

Operation Manager/Learning Manager

Amazon
05.2016 - 06.2017
  • Led 4 Area Managers, 12 process assistants, and 300 associates.
  • Launched front half nights and back half nights inbound and oversaw both teams for 5 months.
  • Ran all project management at ABE4 and oversaw projects in Pack, Ship Dock, Flex Line, Vendor Returns, Learning, as well as Bulk floor.
  • Participated in network level project focused on damage reduction and built reporting tools to improve performance and simplify data collection

Various Positions up to a Store Director

Target
07.2005 - 04.2016
  • Received 4 promotions throughout 11-year tenure with this nation-wide big box retailer.
  • Began career as a team member, was promoted to Logistics Manager in 2009, and finally to Store Team Leader in 2014.
  • Managed 1 High-Volume Complex Store and 2 Ultra-Low Volume Format Stores in 2 years.
  • Rollout champion for Ship From Store Pilot for Group 498
  • Region 400 MVP for Credit Conversion for fiscal year 2014

Education

Bachelor of Science - Management And Operations

Pennsylvania State University
University Park, PA
05.2011

Bachelor of Science - Biology

Pennsylvania State University
University Park, PA
12.2008

Skills

  • Worker Safety Procedures
  • Warehouse Team Engagement
  • Employee Retention
  • Team Development
  • Supply Chain Solutions
  • Distribution and Warehousing
  • Operations Oversight
  • Continuous Improvement Projects

Timeline

General Manager

Amazon
07.2022 - Current

General Manager

Amazon
02.2021 - 07.2022

Senior Regional Leader Rural Super Rural Delivery

Amazon
06.2020 - 01.2021

Senior Regional Leader AMXL

Amazon
01.2020 - 06.2020

Site Leader

Amazon
07.2018 - 01.2020

Senior Operations Manager

Amazon
06.2017 - 06.2018

Operation Manager/Learning Manager

Amazon
05.2016 - 06.2017

Various Positions up to a Store Director

Target
07.2005 - 04.2016

Bachelor of Science - Management And Operations

Pennsylvania State University

Bachelor of Science - Biology

Pennsylvania State University
Thomas Stoudt