Thomas Streich
Belle Plaine,MN
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Manager
Fleet Farm
12.2024 - Current
- I am responsible for the execution of multiple key company programs which included: customer experience, team development and training, sales growth, ad set and inventory levels, and planogram set execution.
- I oversee scheduling, payroll management, and monitored daily, weekly, and monthly KPI performance.
- Handle customer relations issues, enabling quick resolution, and customer satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting customer relationships through excellent customer service and consistent followups.
Store Director
Ace Hardware
06.2024 - 12.2024
- I oversaw all Store Operations for the store. I was in charge of hiring, training my employees, maintaining payroll and margin standards. I also ordered products for my store and carefully monitored costs in doing so. I teamed up with my assistant managers to complete monthly price audits, cycle counts, and ad set.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Arrow Hardware
11.2023 - 06.2024
- I oversaw all Store Operations for the store. I was in charge of hiring, training my employees, maintaining payroll and margin standards. I also ordered products for my store and carefully monitored costs in doing so. I teamed up with my assistant managers to complete monthly price audits, cycle counts, and ad set.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Operations Manager
Fleet Farm
06.2023 - 11.2023
- I was in charge of multiple areas of the store. They included: all front end operations, loss prevention, pricing, planogram team, and the convenience store. I was in charge of scheduling and training of my team, and worked closely with my peers to accomplish company goals and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Executive Director
Belle Plaine Chamber of Commerce
01.2021 - 05.2023
- I had many important duties as the Executive Director of our Chamber. These included: preparing budgets, oversee funds, provide regular financial reports as directed by the Chamber board, planning, organizing and promoting a range of services and events for our members.
- I also maintained our website that featured local businesses and a membership directory that was available to the public and potential new members.
- I helped organize regular social events that offered our members and others who attended a chance to network and share information.
- I also formed very important relationships with our City officials to help strengthen the bond between our great businesses and our community.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Assistant Store Manager
Pure Hockey
04.2022 - 11.2022
- I was in charge of freight flow, merchandising, pricing, cycle counts, and training. I also was heavy involved with store metrics that focused heavily on customer satisfaction and team performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
General Manager
Delano True Value
08.2021 - 04.2022
- I was in charge of overseeing all personnel and operations at my location. I ensured that operations within my store were carried out according to the standards and procedures required by the company. This happened daily by ensuring proper customer service, merchandise restocking, inventory management, and store cleanliness.
- I hired my team and assisted with their training to ensure proper skills and procedures had been taught.
- I effectively researched profit and loss statements on a monthly basis to ensure my store was run as efficiently as possible to maintain proper margin, payroll, inventory, and customer service goals were met.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
Mound True Value
08.2019 - 07.2021
- I had all personnel and operations responsibilities at my location. I ensured that operations within my store were carried out according to the standards and procedures required by the company. This happened daily by ensuring proper customer service, merchandise restocking, inventory management, and store cleanliness.
- I hired my team and assisted with their training to ensure proper skills and procedures had been taught.
- I effectively researched profit and loss statements on a monthly basis to ensure my store was run as efficiently as possible to maintain proper margin, payroll, inventory, and customer service goals were met.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Store Manager
CVS Health
12.2017 - 08.2019
- I was responsible for the total, efficient and profitable operations of my CVS Pharmacy Retail Store. My administrative duties are to budget payroll, analyze and research my P&L, order products for my store and customers, and analyzing sales numbers.
- My labor management tasks as a Store Manager included interviewing potential associates, training new hire employees, creating employee schedules, monitoring team performance, and coaching my team members.
- My other daily duties include providing superior customer service by greeting my customers and pharmacy patients, assisting them with any questions or concerns they might have promptly. I also help process transactions when needed.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Assistant Store Manager
Lowe's
04.2017 - 11.2017
- I oversaw store programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and assisting in the recruitment/selection processes. This also included overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures. Also responsible for increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Lowe's
02.2016 - 04.2017
- I oversaw store programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and assisting in the recruitment/selection processes. This also included overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures. Also responsible for increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Area Operations Manager
Lowe's
03.2015 - 01.2016
- As an Area Operations Manager I was responsible for the development, implementation and execution of operational programs and expense management within my market. I fostered an environment of collaboration, sharing and developing, mitigating suggestions, I worked cross functionally with peers and the CSC (Customer Support Center), on a frequent basis to continuously improve the organization’s Financial, Customer, and Internal experience.
- Provided ongoing support for existing operational programs and store systems to ensure efficient customer service and employee in-store productivity while continuously analyzing opportunities to increase efficiencies.
- Ensure all assigned stores operate within established company policies, procedures and guidelines with an ongoing emphasis on operational excellence.
Assistant Store Manager - Operations
Lowe's Companies, Inc.
08.2006 - 03.2015
- I oversaw store programs through effective delegation and management of work, employees, time, and resources, included securing appropriate staff coverage and assisting in the recruitment/selection processes. This also included overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures. Also responsible for increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
Executive Team Leader
Target Corporation
12.2000 - 06.2006
- I held all Executive Team Leader positions at Target Corporation. They included: Soft lines, Hardlines, Front End, and Logistics areas.
- I was involved in the planning and driving total store sales growth and more specifically, how my areas of the store impacted the store's profitability.
- Learned to anticipate and identify changes in sales trends and drive growth by looking at key selling times like seasonal events and taking advantage of peak weekends.
- I created a team that focused daily on delivering superior guest service while striving for achieving our sales goals.
- I established with my team a culture of clear job expectations and accountability on a daily basis. Finally, I worked hard to meet staffing needs, recruited talented people, and was passionate when training my team to meet all the key company programs and expectations.
Education
Business Administration -
University of Minnesota-Duluth
Duluth, MN12.1987
Skills
- Inventory
- Sales
- Employee orientation
- Operations Management
- Team Building
- Merchandising
- Training
- Store Management Experience
- POS
- Sales
- Recruiting
- Inventory Control
- Expense Management
- Conflict management
- Communication skills
- Sales Management
- Customer service
- Payroll
- Event Planning
- Retail
- Management
- Team management
- Profit & Loss
- Financial Report Writing
- Forecasting
- Process Improvement
- Retail sales
- Operations
- Customer service
- Retail Management
- Microsoft Excel
- Budgeting
- Interviewing
- Logistics
- Merchandising
- Supervising experience
- Leadership
- Pricing
- Scheduling
- Supply Chain
- Loss Prevention
- Cash Handling
Certification
Driver's License
Timeline
Sales Manager
Fleet Farm
12.2024 - Current
Store Director
Ace Hardware
06.2024 - 12.2024
Store Manager
Arrow Hardware
11.2023 - 06.2024
Operations Manager
Fleet Farm
06.2023 - 11.2023
Assistant Store Manager
Pure Hockey
04.2022 - 11.2022
General Manager
Delano True Value
08.2021 - 04.2022
Executive Director
Belle Plaine Chamber of Commerce
01.2021 - 05.2023
General Manager
Mound True Value
08.2019 - 07.2021
Store Manager
CVS Health
12.2017 - 08.2019
Assistant Store Manager
Lowe's
04.2017 - 11.2017
Assistant Store Manager
Lowe's
02.2016 - 04.2017
Area Operations Manager
Lowe's
03.2015 - 01.2016
Assistant Store Manager - Operations
Lowe's Companies, Inc.
08.2006 - 03.2015
Executive Team Leader
Target Corporation
12.2000 - 06.2006
Business Administration -
University of Minnesota-Duluth
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