Thomas Sturges
Norwalk,CT
Summary
Attentive Assistant Store Manager offering over 17 years working in the Mobil sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Global Montello Group Corp
Milford, CT
08.2016 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Service Station Attendant
Global Montello Group Corp
Milford, CT
05.2009 - 08.2016
- Greeted guest and provided excellent guest service.
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Operated cash register, processed payments, and balanced drawer daily.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed lottery tickets sales according to state laws.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Handled guest complaints in a professional manner while providing satisfactory solutions to their issues.
- Provided fuel information to guests and answered questions regarding products or services.
- Reported any suspicious activity to management promptly.
- Conducted regular checks of tanks and pipes for leaks or other potential hazards.
- Maintained adequate food and beverages in display cases and refrigerators for guests convenience.
- Processed gas and amenities payments.
- Extended customer subscriptions, offering discounts and promotions to ensure high guest retention rates.
- Collected cash payments from guests or charged purchases to credit/debit cards & EFTPOS.
Tow Truck Operator
East Coast Towing
Stamford, CT
02.2010 - 03.2011
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
- Tied and secured loads to prevent shifting or damage to items.
- Inspected tow truck and related equipment for safety and operational efficiency.
- Performed routine maintenance on the tow truck such as changing oil, lubricating parts and checking fluid levels.
- Reported any mechanical issues with the tow truck immediately upon noticing them.
Home Improvement Contractor
Connecticut Custom Interior
Bethel, CT
04.2002 - 09.2008
- Inspected existing structures for damage prior to beginning renovations or repairs.
- Developed safety protocols for job sites to ensure compliance with OSHA standards.
- Remodeled and upgraded bathrooms, kitchens, basements and living areas.
- Refreshed kitchen cabinetry, countertops and appliances.
- Communicated with clients throughout project to deliver exceptional customer service.
- Coordinated delivery of building materials to job site in a timely manner.
Education
GED -
Job Corp
Chicopee, MA04-1997
Skills
- Store Organization
- Department Oversight
- Stock Management
- Business Development
- Work Planning and Prioritization
- Order Management
- Guest Services
- Upselling and Cross Selling
- Relationship Building and Management
- Operations
- Inventory Control
- POS Systems Operations
Timeline
Assistant Store Manager
Global Montello Group Corp
08.2016 - Current
Tow Truck Operator
East Coast Towing
02.2010 - 03.2011
Service Station Attendant
Global Montello Group Corp
05.2009 - 08.2016
Home Improvement Contractor
Connecticut Custom Interior
04.2002 - 09.2008
GED -
Job Corp
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