Thomas Sullivan
Wakefield,MA
Summary
In 2017, I made the deliberate choice to return to full-time education, culminating in the completion of my degree in June 2020. This unique journey has bestowed upon me a powerful blend of practical expertise and academic insights. As someone who embraced college later in life, I bring to the table: Robust Work Ethic: My commitment to hard work and dedication is unwavering. Meticulous Attention to Detail: I thrive on precision and accuracy. Adept Problem-Solving Abilities: Challenges invigorate me, and I approach them with creativity. Sharp Critical Thinking: I dissect complex issues and arrive at informed solutions. This distinctive skill set positions me as a standout professional, poised to contribute effectively to any team. During my tenure at an architectural firm while pursuing my degree, I further honed my abilities. Notable areas of expertise include: Team Leadership: Guiding and motivating colleagues toward shared goals. Customer Service: Nurturing positive client relationships. Project Planning and Budgeting: Ensuring seamless execution within financial constraints. Status Review: Regularly assessing progress and adjusting strategies. Effective Communication: Bridging gaps between supervisors, clients, and team members. As a knowledgeable leader and dedicated problem solver, I bring [Number] years of valuable experience to propel company objectives forward. With an unwavering attention to detail, I’ve successfully coordinated projects, implemented programs, and driven improvements.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Capozzi Architects
- Coordinated project schedules, resources, equipment, and information
- Collaborated with clients to identify and define project requirements, scope, and objectives
- Ensured client needs were met throughout the project lifecycle
- Assisted in preparing and managing project budgets and invoices
- Analyzed and mitigated project risks and issues
- Assigned and monitored tasks for internal teams and external contractors
- Scheduled and facilitated project meetings, reporting on progress
- Created and maintained comprehensive project documentation, plans, and reports
- Ensured adherence to quality standards through rigorous quality assurance tests.
Project Manager
Capozzi Architects
- Initiated and defined project scope, goals, deliverables, and stakeholders
- Developed and managed project plans, schedules, budgets, and resources
- Communicated and collaborated effectively with internal teams, clients, and vendors
- Monitored and controlled project progress, performance, and risks
- Resolved problems and made decisions critical to project success
- Delivered project results, ensuring customer satisfaction
- Evaluated project outcomes and captured valuable lessons learned.
Project Director
Capozzi Architects
- Developed and managed strategic and operational plans for each project or program
- Coordinated and supervised project managers and other staff involved in projects
- Fostered communication and collaboration with clients, stakeholders, and vendors
- Monitored and controlled project progress, performance, and risks
- Made critical decisions to achieve project goals
- Successfully delivered project results, prioritizing customer satisfaction
- Conducted thorough evaluations and captured key insights for future improvements.
Customer Relationship Manager
Preti Flaherty Law Firm
01.2010 - 01.2017
- Built and maintained profitable relationships with key customers
- Oversaw the relationship with customers handled by the team
- Resolved customer complaints quickly and efficiently
- Kept customers updated on the latest products to increase sales
- Met with managers to plan strategically
- Expanded the customer base through upselling and cross-selling
- Understood individual customer needs and addressed them
- Conducted business reviews using CRM programs
- Strategized based on knowledge of competitors.
Part-time Retail Associate
K&G Superstore
01.2005 - 01.2010
- Assisted customers with suit selections, providing personalized recommendations based on their preferences and needs
- Managed cashier duties, ensuring accurate transactions and excellent service at the checkout
- Oversee inventory management, including restocking, organizing merchandise, and maintaining accurate stock levels
- Maintained the store aesthetics, ensuring a clean, organized, and visually appealing environment for shoppers
- Addressed customer inquiries, resolved complaints, and handled returns or exchanges promptly
- Collaborated with the sales team to meet sales targets and enhance customer satisfaction
- Demonstrated exceptional product knowledge to guide customers in making informed purchasing decisions
- Actively participated in visual merchandising, arranging displays, and highlighting featured items
- Contributed to a positive shopping experience by providing friendly and efficient service.
Education
Bachelor of Arts in Sociology, Explored sociological theories and their application to real-world issues., Conducted research on social structures, inequalities, and cultural dynamics., Collaborated with peers on group projects and presentations., Engaged in community service and volunteer work related to social causes. -
University of Massachusetts
Amherst, MAAssociate of Arts in English, Studied literature, composition, and critical analysis., Developed strong communication and writing skills., Participated in literary discussions and creative writing workshops., Contributed to campus publications or events related to English studies. -
Middlesex Community College
Lowell, MASkills
- Business Development
- Data Organization and Management
- Communication Skills
- Ability to Manage Resources
- Project Management
- Customer Service
- Performance Monitoring
- Team Leadership
- Strategic Planning
- Cost Management
- Relationship Building
- Customer Management
- Workload Management
Timeline
Customer Relationship Manager
Preti Flaherty Law Firm
01.2010 - 01.2017
Part-time Retail Associate
K&G Superstore
01.2005 - 01.2010
Project Coordinator
Capozzi Architects
Project Manager
Capozzi Architects
Project Director
Capozzi Architects
Bachelor of Arts in Sociology, Explored sociological theories and their application to real-world issues., Conducted research on social structures, inequalities, and cultural dynamics., Collaborated with peers on group projects and presentations., Engaged in community service and volunteer work related to social causes. -
University of Massachusetts
Associate of Arts in English, Studied literature, composition, and critical analysis., Developed strong communication and writing skills., Participated in literary discussions and creative writing workshops., Contributed to campus publications or events related to English studies. -
Middlesex Community College
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