Thomas Sutherland
HIAWASSEE,GEORGIA
Summary
Dynamic customer service professional with a proven track record at Ingles Supermarket, excelling in complaint handling and retail marketing. Adept at fostering strong client relationships and enhancing operational efficiency. Skilled in consultative sales techniques, consistently delivering tailored solutions to meet customer needs while maximizing profitability.
Overview
13
13
years of professional experience
Work History
Customer Service Clerk
Ingles Supermarket
05.2018 - 08.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Checked order details against account information to minimize errors and unnecessary delays.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Generated management reports for use in key decision-making.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to customer requests for products, services, and company information.
Owner / Operator Lawn Maintenance
Self Employed Services
03.2012 - 06.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs..
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed day-to-day business operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Morgan County High
Madison, GA06-2003
Skills
- Strong customer service skills
- Complaint handling
- Product knowledge
- Retail marketing
Timeline
Customer Service Clerk
Ingles Supermarket
05.2018 - 08.2025
Owner / Operator Lawn Maintenance
Self Employed Services
03.2012 - 06.2021
High School Diploma -
Morgan County High
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