Thomas Sutter
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Class A CDL Driver
Texas Fueling Services
Houston, TX
03.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Maximized fuel efficiency by practicing eco-friendly driving habits and routine vehicle maintenance checks.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Resolved customer issues proactively to avoid escalation and maintain satisfaction.
- Boosted operational effectiveness by sharing valuable insights on route optimization strategies based on personal experiences as a driver in the field.
General Manager of Operations
Texas Fueling Services
05.2022 - Current
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Warehouse Lead
Texas Fueling Services
12.2021 - 05.2022
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Worked with customers to pack items according to specific desires and requirements.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05.2020
Skills
- Purchasing and planning
- Strategic Planning
- Records Organization and Management
- Inventory Control
- Inventory Management
- Business Development
- Operations Management
- Customer Service
Timeline
Class A CDL Driver
Texas Fueling Services
03.2023 - Current
General Manager of Operations
Texas Fueling Services
05.2022 - Current
Warehouse Lead
Texas Fueling Services
12.2021 - 05.2022
High School Diploma -
Kingwood High School
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