Thomas Sutton
Indianapolis,IN
Summary
.An enthusiastic analyst eager to learn and contribute to team success through hard work, attention to detail, and utilizing excellent organizational skills. Clarify and support a clear understanding of potential challenges by implementing problem-resolution techniques, such as relationship development and training in problem-solving. Motivated to learn, grow, and excel in all data entry fields. Possesses excellent leadership skills, operational excellence, and organizational development skills and excels in knowledge of business management.
Overview
11
11
years of professional experience
Work History
Assistant Superintendent
JFSHEA
09.2018 - Current
- Assisted in scheduling inspections for job sites and projects.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
Team Leader (Remote)
All-Star Reality
01.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Assistant Manager
Weihe Construction
10.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Billing Manager (Part-Time)
Indiana Mills & Manufacturing, Inc.
10.2017 - 08.2018
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reviewed billing problems, researched issues, and resolved concerns
Billing Specialist
Steppo
11.2014 - 08.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Service Specialist
U-Haul International
11.2012 - 08.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelors Degree - Construction Management
Michigan State University
East Lansing, MI06.2017
Associate in General Studies - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN06.2014
High School Diploma -
Horizon Christian School
Indianapolis, IN06.2012
Skills
- Business operations
- Regulatory compliance
- Technical documents
- Supervision
- Operational improvement
- Problem resolution
- Process improvement
- Manual Dexterity
- Project Management
- Cost Control
- Relationship development
- Data entry
Timeline
Team Leader (Remote)
All-Star Reality
01.2021 - Current
Assistant Superintendent
JFSHEA
09.2018 - Current
Assistant Manager
Weihe Construction
10.2017 - 08.2018
Billing Manager (Part-Time)
Indiana Mills & Manufacturing, Inc.
10.2017 - 08.2018
Billing Specialist
Steppo
11.2014 - 08.2017
Customer Service Specialist
U-Haul International
11.2012 - 08.2014
Bachelors Degree - Construction Management
Michigan State University
Associate in General Studies - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Horizon Christian School
Similar Profiles
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread
Jill DuVallJill DuVall
Paralegal at Lee C. Christie - Christie Farrell Lee & BellParalegal at Lee C. Christie - Christie Farrell Lee & Bell
Mike D'OnofrioMike D'Onofrio
Assistant Superintendent at Nicholas And AssociatesAssistant Superintendent at Nicholas And Associates