Thomas Swartzmiller
Traverse City,MI
Summary
Highly-motivated department supervisor with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
International Staff Auditor
Ellis & Associates
Orlando, Florida
05.2025 - Current
- Lead teams during fieldwork engagements at client sites, ensuring completion within established timelines.
- Documented audit findings, provided recommendations for process improvements and monitored implementation of corrective action plans.
- Met with business leaders and owners to discuss audits and findings.
- Prepared detailed reports outlining audit results and communicated them to clients in a timely manner.
Aquatics Supervisor
Great Wolf Resorts
Traverse City, MI
04.2021 - Current
- Managed aquatic staff meetings and in-service training to promote ongoing education and strengthening of lifeguarding fundamentals.
- Supervised daily operations of the water park.
- Maintained accurate records of incidents and injuries in the pool area.
- Provided emergency assistance to swimmers in distress or danger.
- Conducted daily inspections of pools, decks, bathrooms, locker rooms. for cleanliness and safety hazards.
- Managed supply inventory for the team and distributed resources to meet demand.
- Sought out opportunities to improve service levels and corrected problems.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Guided patrons to exits or provided instructions in emergency situations.
- Trained new aquatics staff members on safety procedures and policies.
- Adhered to local health codes related to aquatic operations.
- Resolved customer complaints regarding aquatic programs or services.
- Documented aquatic staff disciplinary action and implemented corrective plans.
- Assigned work to team members and evaluated performance against standards.
- Helped recruit, hire and train department employees.
Lifeguard
Great wolf Lodge, Traverse City, MI
Traverse City, MI
09.2017 - 04.2021
- I became a trainer, I trained new guards on our values and expectations. creating a strong foundation on witch to build there lifeguard skills and to become a staff member
- Member of Emerging wolves leadership council 2018.
- A member of the Alpha Guard squad. (lifeguard squad leader)
- Monitored guest and enforced safety rules and standards.
- Kept watch over swimmers to ensure fast response.
- Maintained strong proficiency in CPR, First Aid and top rescue techniques to provide optimal support to individuals in distress
- Coordinated opening and closing of seasonal attraction at the beginning and end of each season.
- Kept equipment in good working order with frequent inspections and minor repairs
- Customer service by resolving issues quickly and with courteous demeanor.
Front Desk Agent
Great Wolf Lodge, Traverse City, MI
Traverse City, MI
08.2018 - 02.2019
- Coordinated with internal departments to handle wide range of guest needs
- Stayed current on local attractions and special events to help guests with entertainment options
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Promptly responded to inquiries and room requests made online, by phone or email
- Informed travelers of hotel security features and offered details regarding safety processes and procedures
- Handled payment processing duties and provided customers with receipts and proper bills and change
Bank Teller
4Front credit union
Traverse City, MI
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Researched customer inquires regarding their accounts using internal banking systems.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified and reported suspicious behavior to security personnel as appropriate.
Education
High School Diploma -
West Senior High School
Traverse City, MI2018
Skills
- Full safety compliance
- Emergency response
- Pool policies enforcement
- Patron support
- Issue resolution
- Professional development
- CPR, First aid certified
- Effective Planning
- Administrative Skills
- Bookkeeping
- Time Management
- Conflict Management
- Training and Mentoring
- Cash Handling
- Communication
- Team collaboration
- Team player
- Customer-oriented
- Quick learner
- Results-oriented
- Dedicated
- Responsible
- Training and development
- Team building
- Reports generation and analysis
- Effective planning
- Supervision & leadership
- Multitasking
- Reliable & trustworthy
- Customer service
- Team management
- Good work ethic
- PPE use
- Microsoft Office
- Maintenance & repair
- People skills
Timeline
International Staff Auditor
Ellis & Associates
05.2025 - Current
Aquatics Supervisor
Great Wolf Resorts
04.2021 - Current
Front Desk Agent
Great Wolf Lodge, Traverse City, MI
08.2018 - 02.2019
Lifeguard
Great wolf Lodge, Traverse City, MI
09.2017 - 04.2021
Bank Teller
4Front credit union
High School Diploma -
West Senior High School