Thomas Talbott
Martinsburg,PA
Summary
Knowledgeable person with robust background in emergency response and fire safety. Proven track record in managing high-pressure situations and executing rescue operations. Demonstrated expertise in teamwork and strategic problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Firefighter/EMT-Basic
Martinsburg Fire Department
11.2023 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Supervisor
Chick-fil-A
07.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Produce Manager
Food Lion
05.2019 - 07.2021
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Tour Guide
Nascar Hall of Fame
01.2020 - 02.2021
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Merchandiser/Warehouse Worker
Dr. Pepper Snapple
05.2017 - 05.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier
Chick-fil-A
02.2012 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Business Admin
Blue Ridge Community College
Martinsburg, WVHigh School Diploma -
Martinsburg High School
Martinsburg, WV05.2013
Skills
- First Aid Certified
- Medical Response
- Emergency Response
- Emergency Scene Management
- Vehicle extrication
- Emergency medical treatment
- Firefighting
- Leadership and supervision
- Fire pump operation
- Fire prevention
- Rescue equipment use
Certification
- CPR/AED Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Driver/Operator Pumper Certification - International Fire Service Accreditation Congress (IFSAC).
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- ServSafe Food Handler's Certification
Timeline
Firefighter/EMT-Basic
Martinsburg Fire Department
11.2023 - Current
Supervisor
Chick-fil-A
07.2021 - Current
Tour Guide
Nascar Hall of Fame
01.2020 - 02.2021
Produce Manager
Food Lion
05.2019 - 07.2021
Merchandiser/Warehouse Worker
Dr. Pepper Snapple
05.2017 - 05.2019
Cashier
Chick-fil-A
02.2012 - 05.2017
- CPR/AED Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Driver/Operator Pumper Certification - International Fire Service Accreditation Congress (IFSAC).
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- ServSafe Food Handler's Certification
Business Admin
Blue Ridge Community College
High School Diploma -
Martinsburg High School
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