Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Thomas Tatich

General Manager
Seattle,WA

Summary

Dynamic General Manager at Marysville Toyota with a proven track record in operations oversight and performance improvement. Expert in budget analysis and expense control, driving profitability and customer retention. Skilled in team leadership, fostering a positive work environment that enhances employee satisfaction and loyalty.


Thorough understanding and working knowledge of fixed operations as well as new car sales, preowned sales, and finance. Held positions of Fixed Operations Director, New Car Sales Manager, and Used Car Sales Manager.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


I possess a unique and unusual set of skills as a direct result of many years in every key department throughout the entire dealership.

Overview

24
24
years of professional experience

Work History

General Manager

Marysville Toyota
Marysville, Washington
04.2018 - Current
  • Increased new car sales efficiency to more than 105%
  • Increased used car sales sales volume by m ore than 100 units and gross profit by over 30%
  • Increased Google review volume to nearly 5000 reviews and a 4.7 score.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

General Sales Manager

Lexus of Chandler
03.2016 - 04.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Directly responsible for all used car sales operations, including sales, acquisition, reconditioning, gross profit, and wholesale/exit strategy.

Sales Manager/Fixed Operations Director

Lexus of Mishawaka
06.2001 - 03.2016
  • This was a unique role with responsibilities in both sales and fixed operations, but without the title of General Manager.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Skills

Operations Oversight and Performance

Effective leader

Expense control

Goal setting

Budget analysis

Customer relationship management

Team leadership

Project management

Performance improvement

Customer retention

Business development

Leadership and team building

Accomplishments

2024 Toyota President's Award Winner achieving excellence in sales, service, and customer retention.

Increased new and used car sales performance in each of the past 7 years.

Implemented technician recruiting and retention program.

Designed and implemented a new customer focused sales strategy.

Industry leading employee satisfaction.

Industry leading customer satisfaction, utilizing Google reviews, reputation management, and World Class NPS.

Maximized Toyota's allocation earnings program to increase new car inventory pipeline.

Developed used car acquisition and exit strategy while establishing a strong identity and reputation in our community.

Created an internal culture of high integrity equaling high performance.

Trained staff and implemented a strict hiring process to maximize employee performance and retention.



Timeline

General Manager

Marysville Toyota
04.2018 - Current

General Sales Manager

Lexus of Chandler
03.2016 - 04.2018

Sales Manager/Fixed Operations Director

Lexus of Mishawaka
06.2001 - 03.2016

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Thomas TatichGeneral Manager