Thomas Taylor
Pahrump,NV
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Utz Quality Snack Foods / R W Garcia
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Six Sigma Certified
General Manager
A1 Office Solutions
02.2018 - 11.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
Service Technician
Office Solutions Inc.
09.2013 - 10.2017
- Setup and operated mechanical and manual servicing equipment.
- Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
- Logged services performed in service ticket system accurately.
- Conducted reactive service appointments to diagnose and fix problems.
- Engaged with customers to deliver outstanding customer services and secure repeat business.
- Assessed blueprints, schematics, and repair manuals to assess malfunctions and perform repairs.
- Facilitated new team member training on service processes to increase productivity.
Service Manager
Advanced Imaging Systems
02.2007 - 09.2013
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated, led and supported employees to maintain low turnover.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired, trained and developed service department staff to drive performance.
- Managed service department budget and investigated and resolved discrepancies.
Education
Bachelor of Management Studies - Business Management
Farmingdale State College
Farmingdale, NY06.1999
High School Diploma -
Long Beach High School
Long Beach, NY06.1993
Skills
- Sales team development
- Supervision and training
- Cross-functional team management
- Performance improvements
- Policy/program development
- Financial document control
- Budgeting and cost control strategies
- Sound judgment
- Customer relationship management
- Skilled negotiator
- Client relations
- Process automation
- Dealership management
- Process Improvement Strategies
- Contract Review and Recommendations
- SAP Expertise
- Project Development
- Project Management
- Systems Implementations
- Policy and Procedure Implementation
- Multi-Unit Operations Management
- Staff Management
- Staff Training
- Supply Chain Distribution
- Cost Containment
- Warehouse Operations
- Inventory Control
- Complex Problems Analysis
- Budgeting and Cost Control
- Solution Development
- Invoice Processing
- Sales Presentation
- Client Relations
Certification
- Certified Six Sigma, Greenbelt - 08/22 - 08/23
- Dynamic Leadership Training - 01/22 - 09/23
- Managing Proformanace Training - 01/22 - 09/23
Timeline
Operations Manager
Utz Quality Snack Foods / R W Garcia
01.2022 - Current
General Manager
A1 Office Solutions
02.2018 - 11.2021
Service Technician
Office Solutions Inc.
09.2013 - 10.2017
Service Manager
Advanced Imaging Systems
02.2007 - 09.2013
Bachelor of Management Studies - Business Management
Farmingdale State College
High School Diploma -
Long Beach High School
- Certified Six Sigma, Greenbelt - 08/22 - 08/23
- Dynamic Leadership Training - 01/22 - 09/23
- Managing Proformanace Training - 01/22 - 09/23
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