Thomas Taylor

• Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
• Observed quality assurance standards to optimize freshness of deli products.
• Inventoried food products and associated materials on weekly basis.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Managed owned and operated my yoga business that provides a wide range of yoga classes to studios in Tampa, St. Pete area, I still teach a couple of classes in Largo for Ganesha Wellness and Fitness Studio.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Used POS system to accurately enter orders and process payments.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Followed exact recipes for mixing and preparing beverage and food items.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.