THOMAS THELEN

Leading transformation of Ntirety’s global partner ecosystem, aligning strategic alliances and channel programs to drive growth across cloud, cybersecurity, and compliance services.

• Re-architected and relaunched Ntirety’s channel in 9 months, delivering refreshed branding, playbooks, and positioning.
• Built and scaled a national partner program driving $1.7M in influenced annual revenue.
• Oversaw partner recruitment, onboarding, and go-to-market execution with leading TSDs including Telarus, AVANT, Intelisys, Sandler Partners and Bridgepointe.
• Developed comprehensive playbook and enablement strategy for indirect sales and channel SEs.
• Launched new managed services GTM across private cloud, public cloud, and data services, aligning sales, marketing, and operations for scalable partner-led growth increasing partner-led pipeline by 40%.
• Collaborated with compliance SMEs to build out a full-stack compliance lifecycle service portfolio.
• Expanded cybersecurity positioning by aligning GTM with MDR/XDR, SOC, and compliance standards (HIPAA, PCI, NIST), growing partner-led security pipeline by 35%.
• Frequent contributor and speaker at partner summits and GTM events to elevate brand visibility.

Directed national partner strategy and execution for one of the largest managed service providers in the U.S., focused on channel-led growth and enablement.

• Managed a network of Technology Solution Distributors (TSDs) responsible for $120M in annual revenue.
• Delivered 47% revenue growth and expanded partner channel with structured enablement programs.
• Expanded monthly bookings from $1.4M to $2.2M through partner enablement.
• Built repeatable frameworks for onboarding, sales enablement, and co-marketing campaigns to drive productivity across partner ecosystem.
• Designed and executed partner recruitment strategy targeting top-producing TSD agents, expanding active partner base by 25% in 12 months.
• Developed co-marketing campaigns highlighting TierPoint’s cybersecurity services (SOC, firewall management, data protection) that increased partner win rates by 15% in competitive bids.
• Created compliance-focused playbooks (HIPAA, PCI DSS) to increase partner adoption in healthcare and financial verticals by 20%.

Led a global partner team focused on building co-sell strategies, developing alliance relationships, and scaling partner-sourced revenue across cloud services and managed infrastructure.

• Managed team of 7 across global regions; grew partner revenue from $74M to $96M.
• Surpassed personal quota by 220% with $2.8M in annual revenue against $850K goal.
• Created proprietary Salesforce dashboards, reporting, and sales enablement for Channel Chief.
• Mentored underperforming team members via territory reviews; resulted in 100%+ attainment.
• Established Rackspace as trusted advisor with strategic alliances and key global partners.

Owned cloud solutions sales strategy across telecommunications, colocation, and managed services for enterprise and public sector clients.

• Scaled revenue from $100K to $7.2M in under 18 months.
• Increased account base from 50 to 150 through vertical-focused campaigns.
• Achieved 75% conversion rate in sales meetings; exceeded quota by 80% regularly.

Delivered collaboration and infrastructure solutions across verticals including healthcare, SLED, and large enterprise.

• Outperformed $5M monthly quota by 50% consistently over four years.
• Grew healthcare market share from 1% to 15% via new product seminars.
• Regularly served as trusted advisor to key client decision-makers and exec sponsors.

Managed an organization with oversight of 80+ (including outsourced resources) through a team of 6 leaders, supporting 280,000+ end users and an annual budget of $120M.

• Redesigned Cisco VoIP architecture for 8,300 Walgreens stores and 220,000 phones.
• Implemented a managed service and staff augmentation model with Tata Consulting Services.
• Consolidated 95 carriers to 12, cutting costs and improving efficiency.
• Developed training programs to improve staff performance and operational efficiency.
• Implemented process improvements that streamlined workflows and reduced response times.

Managed voice engineering team supporting 68 trading locations globally with 5,700+ turrets.

• Delivered $3M in annual savings through vendor negotiations.
• Negotiated free upgrades worth $1.2M in cost avoidance.
• Implemented call management solutions reducing costs by $1.2M annually.

• Led 24x7 operations monitoring 384 sites in 60 countries, serving as escalation for Cisco/Nortel networks.
• Designed and implemented scalable network architectures to enhance system performance and reliability.
• Led troubleshooting efforts to resolve complex network issues, improving uptime and user satisfaction.
• Mentored junior engineers, fostering skill development and enhancing team capabilities in network management.
• Collaborated with cross-functional teams to integrate new technologies into existing infrastructure seamlessly.

Led hardware support for 1,200+ users across laptops, desktops, and peripherals.

• Led team in executing daily operations, ensuring alignment with organizational goals.
• Mentored junior staff, enhancing skill sets and fostering professional growth.
• Streamlined workflows by implementing process improvements, increasing overall efficiency.
• Coordinated project timelines and deliverables, ensuring timely completion of objectives.