- Community Cleanup
- Volunteer Travel
- Personal Development and Self-Improvement
- Getting involved in local advocacy groups to promote positive change in the community
- Yoga
- Swimming
- Hiking
- Kayaking
- Strength training
- Running
- Mindfulness,breathwork and meditation
- Martial Arts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in local clean-up initiatives
- Volunteering at local animal shelters and rescue organizations
THOMAS T. O’HORO
RICHMOND,USA
Summary
Dynamic and dedicated leader in mental health, addiction recovery, and wellness, recognized for exceptional customer service and a strong background in community healthcare. Proven ability to manage multiple tasks with professionalism while delivering comprehensive health education to individuals and families. Expertise as a compassionate therapist and peer recovery specialist, combined with extensive experience in coaching and mentoring, fosters high-performance teams that achieve outstanding results. Committed to empowering individuals and communities through innovative health solutions to enhance overall well-being and recovery outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Outpatient Clinician
GALILEE MISSION
11.2022 - Current
- Provide outpatient counseling services to include individual counseling sessions, group counseling sessions, toxicology screening and case management.
- Facilitate IOP group counseling sessions.
- Complete biopsychosocial assessments, progress notes, treatment plans, and discharge summaries as well as all other required paperwork.
Master's Level Clinician
ADCARE RI
06.2021 - 12.2023
- Maintain inpatient caseload providing individual counseling sessions and case management.
- Facilitate daily group inpatient counseling sessions.
- Conduct outpatient IOP and ERG groups.
- Complete biopsychosocial assessments, treatment plans, and discharge summaries as well as all other required paperwork.
- Voted Employee of the 3rd Quarter in 2021.
Fee for Service Clinician
NORTHEAST FAMILY SERVICES
07.2022 - 04.2023
- Maintain a fee for service caseload providing individual counseling sessions and case management.
- Facilitate IOP group counseling sessions.
- Complete biopsychosocial assessments, treatment plans, and discharge summaries as well as all other required paperwork.
Member, Board of Directors
GALILEE MISSION
01.2020 - 11.2021
- Provide nonprofit leadership and advisement.
- Serve on board of directors, and committees.
- Support oversight into all policies and procedures of the company.
- Review finances and budget.
- Oversee clinical program planning and evaluation.
Program Manager
THE JOURNEY TO HEALTH, HOPE and HEALING
12.2020 - 06.2021
- Manage the daily operations of the site and oversee Health Home case managers.
- Provide individual and group therapy, coordination of care, and administrative tasks for caseload.
- Take the lead on clinical and administrative decisions when the Clinical Supervisor is not available.
- Contribute feedback on the evaluation process of employees at 90 days, annually, and if any PIP is called for.
- Confirm customer's monetary status: collect program fees, co-payments or self-payments.
- Maintain, balance and update Payment Summary by Payment Method report and send to Clinical Director, weekly.
- Maintain Medisoft Program for records of customer fee collection, financial accountability, and other customer records.
- Prepare and keep a list of customers who have financial balances for discussion at weekly staff meetings.
- Aid with maintenance of daily and monthly census forms, including intakes and discharges and their reasons, customer/counselor caseload lists, and chart monitoring systems.
- Complete assigned activities to ensure site meets all accreditation standards.
- Report any issues/maintenance needed with the grounds of the building/property to Clinical Director, keep cleanliness of property and all aspects of supporting safety.
- Supervise the work of case managers (and counselors, as assigned) and aid in providing instruction to and training staff on programming methods, policies, procedures, and functions.
- Assist Clinical Supervisor and/or Clinical Director in improving and developing program and operational initiatives.
- Represent the organizations at community events.
- Schedule, attend, and facilitate internal meetings as appropriate, including but not limited to case presentation meetings, weekly staff meetings, and Health Home related meetings.
- Conduct data outcomes management and planning, and perform duties related to preparing for and engaging in state licensing and quality assurance audits and CARF accreditation surveys as assigned by the Clinical Supervisor.
- Conduct staff meetings and training as assigned.
- Sit on Quality Assurance Committee, Corporate compliance committee and chair the Suicide Prevention and Awareness Committee
- Conduct and document individual, biweekly supervision with Case Managers.
- Support Health Home Team Coordinator in facilitating Health Home needs on site, including following-up with Health Home staff about identified program needs as requested and appropriate.
- Utilize knowledge of a variety of evidence based therapeutic models, best practice, and theories to understand, plan, and reassess interventions.
- Understand and implement case management activities and engage in coordinating care with internal and external providers.
- Coordinate and cooperate with local agencies and organizations when necessary to hasten treatment for each patient.
Substance Abuse Counselor
THE JOURNEY TO HEALTH, HOPE and HEALING
04.2020 - 12.2020
- Under the supervision of the Clinical Supervisor, counselors provide individual and group therapy, coordination of care, and case management to patients who are in recovery from substance abuse.
- Utilize knowledge of a variety of evidence based therapeutic models, best practice, and theories to understand, plan, and reassess interventions.
- Understand and implement case management activities and engage in coordinating care with internal and external providers.
- Work to develop a comprehensive treatment plan and care plan that addresses needs, desired treatment outcomes, and an agreed upon plan of action with regular reassessment of progress.
- Maintain patient records related to screening, intake, treatment, continuing care, progress toward goals and objectives, discharge summary, and treatment outcomes that are exact, concise, prompt, and useful for coordinating treatment team planning, monitoring health and behavioral outcomes, and review.
- Coordinating and cooperating with local agencies and organizations when necessary to expedite treatment for each patient.
Senior Trainer/Small Group Training Coordinator
ANYTIME FITNESS
11.2018 - 12.2020
- Complete Fitness Consultations, Traditional (1-on-1) Training, Small Group Training, Virtual Training and added programming opportunities as considered appropriate by the individual club.
- Create and conduct specialty senior and athletic team programming.
- Provides guidance, education, and encouragement and develops relationships with all members to improve retention.
- Provide “surprisingly personable experience” with all members.
- Responsible for the general upkeep of the club (equipment and floor cleanliness)
- Ensures all sales and marketing for programming are fulfilled, all KPI are met, and proactive outreach is completed to inactive members to aid in retention efforts.
Peer Recovery Specialist Intern
PARENT SUPPORT NETWORK
11.2019 - 02.2020
- Offer a full array of peer support services described above in a professional, dedicated and caring manner that resulted in improved consumer outcomes.
- Enhance my knowledge on strategies for collaborating with persons who are dually diagnosed with mental illness and substance abuse.
- Transport clients to and from appointments within the community.
- Facilitate Peer support and Wellness Recovery Action Plan (WRAP) group.
- Co-facilitate spirituality, wellness and NAMI support group.
- Attend and take part in interdisciplinary team meetings.
Strategic Director, Client Success
VIRGIN PULSE
01.2018 - 11.2018
- Responsible for the development and management of a range of client success engagement strategies, tactics, to support the company's strategic growth goals.
- Developed strategies, plans and content collaboratively across Client Success, Sales, Member Engagement, Product Development, and our clients to create positive relationships, which drive the committed value to Virgin Pulse program sponsors.
- Led team of 7 direct reports.
- Vertically scale our client's team to reach senior level decision makers.
- Ensured that all client contractual obligations are being met and communicate any contractual risks within the organization.
- Met KPI metrics for client retention, client and member satisfaction and upsell growth.
- Demonstrated strong project management skills including conceptualization; analysis; driving alignment; planning resources; managing across teams; managing milestones and owning success.
- Kept current with new developments in our marketplace, with competitors and clients.
Director, Client Services
PREVENTURE
11.2014 - 01.2018
- Achieved numerous fast-track promotions based upon an impressive performance record to be charged with managing operations across multiple divisions to include Account Management, Health Plan, Service Delivery and IFCN.
- Recruit, organize and tactically guide a team of 16 direct reports.
- Train, define, and enforce goals to build high-performing teams that continue to effectively advance strategic corporate initiatives through the successful launch and management of multiple client engagements.
- Provide decisive team management while developing project timelines, finding business development opportunities, and establishing, documenting, and enforcing best practices.
- Cultivating relationships with senior executives and client leads within health plans and large employer groups to foster deployment discussions and ongoing engagement strategies resulting in high client service satisfaction rates.
- Manage strategic partnerships with both internal and external business units; identify business needs and opportunities within the book of business; establish priorities; and allocated resources to maximize client satisfaction.
- Develop and share thought leadership and best practices, both internally and externally on talent management, creating cultures of health and building high performing teams.
Director of Product Development
PREVENTURE
01.2013 - 11.2014
- Led the creation of 3 new divisions including Product Development, Health Coaching and Service Delivery.
- Directed the development of 68 new onsite program offerings.
- Staffed and operationalized the internal Health Coaching Division leading to program implementation in 8 months.
- Built the Preventure Provider Network, consisting of 250+certified healthcare professionals, and a program fulfillment center that printed, packed and shipped materials for national health education programs and biometric screenings.
- Oversaw the Service Delivery Division operations which delivered over 1,800 programs nationally.
- Ensured excellence in program delivery through the creation of mandatory training and quality assurance program leading to an annual participant satisfaction rating of 98% excellent.
Director of International Fitness Club Network (IFCN)
PREVENTURE
05.2012 - 01.2013
- Grew IFCN enrollment by 4000+ clubs within the US, totaling 14000+ clubs internationally.
- Managed the building and deployment of a new IFCN member portal and product branding.
- Developed club auditing protocol to improve member experience and ensure network validity.
- Introduced new strategic partnerships and marketing strategy that increased program usage by 74%.
Manager, Client Services
THE HEALTH AND WELLNESS INSITUTE (subsidiary of BCBSRI)
03.2009 - 05.2012
- Managed a team of 14 direct reports and the operations of the large group, small group, municipal and community wellness divisions for Blue Cross Blue Shield of Rhode Island (BCBSRI)
- Awarded the 2011 Talent Manager Champion by BCBSRI
- Implemented client programs within timelines and budgets to sustain client retention rates more than 95%.
- Defined and implemented new client-centric corporate training and quality assurance policies that contributed to the attainment of customer satisfaction rates by more than 95%.
- Captured $100,000 in operations-related savings through implementation of organizational restructuring initiatives, procedural changes, and process improvements that improved operational efficiency.
- Championed the customization of CRM systems to facilitate quality client service and program delivery.
- Built and maintained the Client Service Division budget, reports, policies and procedures.
Health Management Consultant
BCBSRI
10.2007 - 03.2009
- Led the implementation of new municipal and small business wellness product offerings for BCBSRI.
- Spearheaded product development efforts, creating 12 new onsite programs for municipal and small business products.
- Created sales proposals, management presentations, and engagement strategies for the account management team.
- Developed multi-channel communication campaigns for diverse audiences and produced related content.
- Conducted lectures, training, and served as point of contact for client contacts.
- Served as fitness consultant for HWI product development and BCBSRI member publications.
Owner/Founder/Lead trainer
FITNESS SOLUTIONS
01.2001 - 01.2008
- Responsible for all administrative, public relations, and technical functions of business.
- Created copy for promotional documents, including brochures, flyers and advertisements.
- Provided personal training to a diverse group of clients including those with physical and cognitive disabilities.
- Conducted seminars and provided consultation on fitness facility design, staff and program development.
Lead Personal Trainer/Strength and Conditioning Coach
WEYMOUTH CLUB
01.2003 - 01.2007
- Exceeeded revenue targets 28% within first 3 months.
- The department led in annual training sales while maintaining annual client retention rate of 92%.
- Coached strength and conditioning programs for athletic teams and municipal tactical units
- Collaborated with local physicians and physical therapists to create exercise prescriptions.
- Conducted in-services training on functional training, injury prevention, personal training sales and retention.
- Functioned as department liaison to referral network of Physical Therapy, Orthopedic and Chiropractic providers.
Staff Investigator
COMMONWEALTH OF MASACHUSETTS
01.2001 - 01.2003
Federal Police Officer /Training Instructor
DEPARTMENT OF VETERAN'S AFFFAIRS
01.1996 - 01.2001
Education
Certificate - Social and Rehabilitative Studies
Assumption College
Worcester, MAMaster of Arts - Criminal Justice Management
Curry College
Milton, MABachelor of Arts - Sociology
Curry College
Milton, MASkills
- Interdisciplinary team coordination
- Suicide risk assessment
- Clinical assessment
- Child and adolescent therapy
- Psychotherapy techniques
- Individual counseling
- Treatment Planning
- Multidisciplinary collaboration
- Group therapy
- Substance abuse treatment
- Anger management techniques
- Stress management techniques
- Anxiety and depression treatment
- Customer service
- Team leadership
- Operations management
- Employee relations
- Public speaking
Certification
- Licensed Chemical Dependency Professional (LCDP)
- Certified Alcohol Drug Counselor-CADC
- Certified Peer Recovery Specialist
- AED Certification
- First Aid Certification
- CPR Certification
- Driver's License
Interests
Timeline
Outpatient Clinician
GALILEE MISSION
11.2022 - Current
Fee for Service Clinician
NORTHEAST FAMILY SERVICES
07.2022 - 04.2023
Master's Level Clinician
ADCARE RI
06.2021 - 12.2023
Program Manager
THE JOURNEY TO HEALTH, HOPE and HEALING
12.2020 - 06.2021
Substance Abuse Counselor
THE JOURNEY TO HEALTH, HOPE and HEALING
04.2020 - 12.2020
Member, Board of Directors
GALILEE MISSION
01.2020 - 11.2021
Peer Recovery Specialist Intern
PARENT SUPPORT NETWORK
11.2019 - 02.2020
Senior Trainer/Small Group Training Coordinator
ANYTIME FITNESS
11.2018 - 12.2020
Strategic Director, Client Success
VIRGIN PULSE
01.2018 - 11.2018
Director, Client Services
PREVENTURE
11.2014 - 01.2018
Director of Product Development
PREVENTURE
01.2013 - 11.2014
Director of International Fitness Club Network (IFCN)
PREVENTURE
05.2012 - 01.2013
Manager, Client Services
THE HEALTH AND WELLNESS INSITUTE (subsidiary of BCBSRI)
03.2009 - 05.2012
Health Management Consultant
BCBSRI
10.2007 - 03.2009
Lead Personal Trainer/Strength and Conditioning Coach
WEYMOUTH CLUB
01.2003 - 01.2007
Owner/Founder/Lead trainer
FITNESS SOLUTIONS
01.2001 - 01.2008
Staff Investigator
COMMONWEALTH OF MASACHUSETTS
01.2001 - 01.2003
Federal Police Officer /Training Instructor
DEPARTMENT OF VETERAN'S AFFFAIRS
01.1996 - 01.2001
Master of Arts - Criminal Justice Management
Curry College
Bachelor of Arts - Sociology
Curry College
Certificate - Social and Rehabilitative Studies
Assumption College
Links
http://www.linkedin.com/in/thomas-o-horo
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