Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Tomeny

Summary

Dynamic operations supervisor with a proven track record at Republic Services, excelling in performance monitoring and employee development. Achieved top NPS ratings through effective logistics coordination and enhanced customer relationships. Skilled in safety oversight, fostering a culture of compliance and productivity within teams. Committed to driving operational excellence and team success.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Republic Services
05.2018 - Current
  • Supervised daily operations for a fleet of 25 drivers and trucks, ensuring timely residential and industrial waste collection across assigned routes.
  • Monitored driver performance, safety compliance, and equipment utilization, through improved scheduling and dispatch coordination/
  • Conducted regular safety meetings and implemented corrective actions, resulting in an improved safety record.
  • Built highly-efficient team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
  • Partnered with sales and maintenance teams to resolve escalated service issues and maintain customer zeal.
  • Achieved a top rating in NPS for Industrial line of business amongst all other business units in the southeast area in 2024.


Assistant Store Manager

Walmart
04.2017 - 09.2017
  • Directed and supervised over 90 employees per day in a 80 million dollar annual sales facility.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.

Head Waiter

Tio Javis
03.2014 - 03.2017
  • Trained staff on service expectations, menu items, safety procedures, and restaurant protocols.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

Bachelor of Science - Kinesiology

Louisiana State University
Baton Rouge, LA
12-2016

Skills

  • Performance monitoring
  • Safety oversight
  • Productivity management
  • Operational planning
  • Root-cause analysis
  • Employee development
  • Customer relationship development
  • Logistics coordination
  • Operations management

Timeline

Operations Supervisor

Republic Services
05.2018 - Current

Assistant Store Manager

Walmart
04.2017 - 09.2017

Head Waiter

Tio Javis
03.2014 - 03.2017

Bachelor of Science - Kinesiology

Louisiana State University

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