Thomas Towles
Colorado Springs,CO
Summary
Driven professional with a proven track record in the United States Air Force and retail management, including Lids Locker Room and Champs Sporting Goods. Excelled in customer service and teamwork, significantly enhancing operational efficiency and sales performance. Skilled in cash handling and problem-solving, consistently exceeding performance goals through effective multi-tasking and collaboration. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Fuels Distribution Operator
United States Air Force, USAF Active/Reserve
07.2019 - Current
- Assisted in training new troops on proper techniques, safety procedures, and best practices for fuels distribution operations.
- Ensured timely delivery of fuel products to customers by coordinating with transportation providers and maintaining accurate records.
- Exceeded performance expectations consistently by prioritizing tasks effectively, maintaining a strong work ethic, and demonstrating adaptability in fast-paced environments.
- Maintained accurate documentation of all actions taken during shifts, ensuring regulatory compliance and seamless handoff between operators.
Assistant Manager
Lids Locker Room
04.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Champs Sporting Goods
05.2021 - 04.2022
- Supervised day-to-day operations to meet store goals.
- Stocked backroom shelves with store product so that store is ready for morning customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Champs Sporting Goods
03.2016 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Leadership - Leadership
Airmen Leadership School
Goodfellow AFB, TX02.2024
High School Diploma -
Widefield High School
Colorado Springs, CO05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Stocking and Receiving
- Cash Handling
Timeline
Assistant Manager
Lids Locker Room
04.2022 - 02.2024
Assistant Manager
Champs Sporting Goods
05.2021 - 04.2022
Fuels Distribution Operator
United States Air Force, USAF Active/Reserve
07.2019 - Current
Sales Associate
Champs Sporting Goods
03.2016 - 06.2019
Leadership - Leadership
Airmen Leadership School
High School Diploma -
Widefield High School
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