Thomas Treska
Painesville,OH
Summary
Accomplished Subrogation Specialist with extensive experience at Sedgwick Claims Management Services, recognized for exceptional workload prioritization and empathetic communication. Achieved a 20% increase in performance productivity at Amazon, demonstrating a strong work ethic and adaptability. Proficient in software utilization and conflict resolution, consistently delivering results that exceed expectations. Aiming to leverage expertise to enhance claims processing efficiency in a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Subrogation Specialist (Hybrid)
Sedgwick Claims Management Services
Seven Hills, OH
11.2023 - 11.2024
- Used strong communication skills to negotiate subrogation settlements on behalf of corporate client Avis Budget Group
- Maintained and closed anywhere 10-12 settlement claims daily
- Managed a flow of new and existing claims ranging from dozens to hundreds of claims
- Settled claims that range from $5,000 to $50,000 and beyond
- Acted as support to team members that may be out of the office to handle open settlements
- Deescalated any issues clients may have in relation to the subrogation of their claim(s)
Claims Specialist I (Remote)
Nationwide Insurance
Columbus, OH
11.2021 - 09.2023
- Licensed as a general property and liability adjuster by the Texas Department of Insurance
- Handled claims for all western states as well as Puerto Rico and Canada
- Managed 7-10 new claims daily from investigation to final liability
- Obtained all necessary documentation for claims such as images, police reports, statements, etc
- Monitored and responded to any inbound calls, voice mails, and emails pertaining to any claims assigned to my caseload
Process Assistant
Amazon
Euclid, OH
07.2019 - 08.2023
- Acted in the role of area manager as needed
- Trained associates during meetings for updates and up required tasks
- Mentored employees on compiled metrics and corrections for improvements
- Received certification in the training of the health and safety of all employees
- Managed and stationed up to 50 employees as the process assistant and as acting manager
- Led and developed a successful plan to improve performance and productivity by 20%
Claims Representative / Glass Claims Representative
Progressive Insurance
Mayfield, OH
01.2016 - 05.2019
- Communicated policy and claim guidelines to customers as first notice of loss and as a trained glass claims representative
- Documented the file activity of every claim touched along with any future requirements
- Evaluated claim date to determine not only coverage/liability, but also rental and tow options for customers as needed
- Determined fraud through investigation and reports to the Special Investigations Unit
- Negotiated the pricing of glass claims with shops within the Progressive referral program
- Member of multiple focus groups for improvements in policies and processes
- Assisted in the training and mentoring of new employees
- Member of the floor team ensuring the encouraging engagement of employees in activities
Assistant Store Manager
CVS Pharmacy
Willoughby, OH
04.2013 - 01.2016
- Raised the customer service scores of various locations by 15% or more
- Generated $50,000 in business per week
- Led multiple seasonal promotions from planning to their completion phase
- Provided exceptional customer service to more than 100 customers on a daily basis
- Trained employees and implemented store protocols
- Assisted in the interior assembly and setup of new CVS location in downtown Painesville, OH
- Led in multiple interviews for both new employees and promotions
Retail Manager / Creative Consultant
The Creative Studio of Daffy Dan's
Cleveland, OH
03.2006 - 03.2013
- Increased sales by $12,000 by individually selling $95,000 in retail merchandise in 2009
- Utilized Adobe Photoshop and Illustrator to create custom layouts based on customer requests
- Tracked and managed merchandise orders up to $7,500
- Managed quality control for orders up to $3,000 and above
- Generated $500,000 in business through coordinating the production of 100 or more orders monthly
Education
Bachelors Degree - Technical Management
DeVry University
Independence, OH10.2011
Associates Degree - Visual Communications
Cuyahoga Community College
Parma, OH05.2005
Skills
- Proficient Team Leader
- Experienced in Software Utilization
- Written Communkcation
- Workload prioritization
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving Skills
- Quality Management
- Implementation Management
- Empathy in Communication
- Conflict Resolution
- Adaptability
Licensing
General Property & Liability Adjuster License, 2807525
Timeline
Subrogation Specialist (Hybrid)
Sedgwick Claims Management Services
11.2023 - 11.2024
Claims Specialist I (Remote)
Nationwide Insurance
11.2021 - 09.2023
Process Assistant
Amazon
07.2019 - 08.2023
Claims Representative / Glass Claims Representative
Progressive Insurance
01.2016 - 05.2019
Assistant Store Manager
CVS Pharmacy
04.2013 - 01.2016
Retail Manager / Creative Consultant
The Creative Studio of Daffy Dan's
03.2006 - 03.2013
Bachelors Degree - Technical Management
DeVry University
Associates Degree - Visual Communications
Cuyahoga Community College
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