Thomas Tucker
Titusville,FL
Summary
Dynamic leader with proven expertise in marketing and team leadership, honed at Fairfield Inn Titusville. Excelled in driving sales growth and enhancing team productivity through effective performance management and cross-functional team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to manage risks and optimize resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Dual Manager
Cocoa Beach Surf Shop
Cocoa Beach, FL
01.2025 - 04.2025
- Prepared and submitted monthly tenant visit logs.
- Managed all maintenance requests from tenants in a timely manner.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Created and managed budgets for travel, training, and team-building activities.
- Led a team of 28 employees, ensuring high productivity and excellent customer service.
- Proposed or approved modifications to project plans.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Worked with cross-functional teams to achieve goals.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Managed household errands and other essential duties.
Assistant General Manager
Fairfield Inn Titusville
Titusville, FL
06.2022 - 08.2024
- Forecasted customer demand to set prices or credit terms for goods or services.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Created promotional campaigns to increase store traffic and generate revenue.
- Analyzed sales data to identify trends and opportunities for growth.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed marketing plans to promote products or services offered by the company.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Prepared weekly schedules for staff members based on their availability.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Met business targets with streamlined operations strategies.
- Analyzed financial data and prepared reports for senior management.
- Evaluated current processes within the store environment to identify areas of improvement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized special events such as promotions or fundraisers to drive business growth.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Helped team develop specialized projects, events and promotions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Assistant General Manager
HDG Hotels
Deland, FL
06.2015 - 07.2022
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Analyzed financial data and prepared reports for senior management.
- Organized special events such as promotions or fundraisers to drive business growth.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed marketing plans to promote products or services offered by the company.
- Oversaw payroll preparation and administration for staff.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Prepared weekly schedules for staff members based on their availability.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared and analyzed financial reports to inform budgeting and financial planning.
- Analyzed sales data to identify trends and opportunities for growth.
Education
Master of Arts - Management/Procurement/Human Resource Development
Webster University
St. Louis, MO10-2012
Bachelor of Arts - Legal Studies
University of Central FLorida
Orlando12-1999
Skills
- Marketing
- Performance management
- Sales techniques
- Schedule preparation
- Project planning
- Lead generation
- Team leadership
- Cross-functional team management
- Sales management
- Expense tracking
- Risk management
Certification
- Certified Hotel Trainer
Timeline
Hotel Dual Manager
Cocoa Beach Surf Shop
01.2025 - 04.2025
Assistant General Manager
Fairfield Inn Titusville
06.2022 - 08.2024
Assistant General Manager
HDG Hotels
06.2015 - 07.2022
Master of Arts - Management/Procurement/Human Resource Development
Webster University
Bachelor of Arts - Legal Studies
University of Central FLorida
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