Thomas Tullos
Pflugerville,TX
Summary
Dynamic and results-oriented professional with a proven track record at Peak Payment Solutions, enhancing customer satisfaction and streamlining support processes. Expert in CRM software and exceptional at relationship building, I've significantly contributed to workflow optimization and issue resolution, leveraging both hard and soft skills to elevate member experiences.
A customer service professional with knack for delivering high-quality support and addressing member needs effectively. Equipped with valuable experience in resolving member concerns and enhancing overall satisfaction. Known for strong collaboration skills and adaptability in dynamic environments, coupled with focus on problem-solving and clear communication.
Overview
4
4
years of professional experience
Work History
Member Support Representative
Peak Payment Solutions
09.2023 - Current
- Streamlined communication processes, ensuring accurate information was relayed to members in a timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Proactively sought feedback from members on their experiences with our organization''s products/services as part of ongoing quality assurance efforts.
- Contributed to process improvement initiatives, identifying areas for optimization within the support department.
- Continuously updated personal knowledge base regarding industry trends and company offerings in order to provide relevant guidance to members.
- Handled sensitive member data with professionalism and discretion, adhering to strict security protocols at all times.
- Optimized member interactions by effectively utilizing CRM systems to record communication details, ensuring seamless transitions between support representatives.
- Provided expert assistance to members navigating our online platform, enhancing their user experience.
- Educated members on available resources, empowering them to make informed decisions about their account options.
- Resolved member issues efficiently by utilizing strong problem-solving skills and product knowledge.
Restaurant Team Member
Whataburger
02.2022 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Welder Helper
McCoy's Welding Services
03.2021 - 04.2022
- Fetched materials, equipment, and tools for welding professionals.
- Removed trash and excess materials to clean up work areas.
- Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
- Prepared welding equipment to perform advanced welding work.
Education
High School Diploma -
Pflugerville High School
Pflugerville07-2014
Skills
- Complaint handling
- CRM software
- Customer service
- Customer support
- Relationship building
- Call center experience
- Account reconciliation
- Document processing
- Payment processing
- Issue resolution
- Financial transactions
- Workflow optimization
Timeline
Member Support Representative
Peak Payment Solutions
09.2023 - Current
Restaurant Team Member
Whataburger
02.2022 - 05.2023
Welder Helper
McCoy's Welding Services
03.2021 - 04.2022
High School Diploma -
Pflugerville High School
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