Thomas Turner
Lawrenceville,GA
Summary
Retired from UPS after 37 years. Held multiple positions throughout career - primarily in operations. Also worked within the Industrial Engineering and Technology Development groups. Most experience in managing the daily operations at UPS including training service providers. I obtained MDST certification and became an MDST instructor at the INTEGRAD facility in Duluth, Ga. I continue to train and mentor new management candidates in developing defensive driving skills. I do this on a contract basis in retirement.
Overview
43
43
years of professional experience
Work History
Outside Services
Windermere Golf & Country Club
04.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Contractor Specialist
PDSTech
07.2022 - 12.2022
- Train new driver service providers in defensive driving skills with UPS
- Mentored and trained new MDST (Management Driving Safety Training) instructors
Consultant Engineer
PDSTech
04.2021 - 11.2021
- Cooperate liaison for weekend service expansiion for mid-south US.
- Monitored project activities and verified team adherence to project budget, business standards and regulations.
- Reviewed specifications and technical manuals for compliance with ongoing operational goals and conformity to applicable regulations.
- Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose during project production.
Contractor Specialist
PDSTech
04.2019 - 12.2020
- Train new driver service providers in defensive driving skills with UPS
- Mentored and trained new MDST (Management Driving Safety Training) instructors
Consultant Engineer
PDSTech (UPS)
05.2017 - 12.2017
- Finalized project plans and obtained approval from clients.
- Designed site inspection work plans for [Type] industry.
- Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose during [Type] production.
- Provided forensic analysis of project documents, outlining possible delays and problematic aspects of planned investments.
Manager of Operations
United Parcel Service, UPS
10.1980 - 04.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed operations to achieve timely and accurate delivery of goods and services.
Education
BBA - Business Administration
Kennesaw State University
Kennesaw, GA04.1983
Skills
- Management Driving Safety Training Certification
- Management Driving Safety Training Instructor
- Operations Oversight
- Environmental Impact Management
- Manage Operations
- Quality Control Measures
- Business Operations
Timeline
Contractor Specialist
PDSTech
07.2022 - 12.2022
Outside Services
Windermere Golf & Country Club
04.2022 - Current
Consultant Engineer
PDSTech
04.2021 - 11.2021
Contractor Specialist
PDSTech
04.2019 - 12.2020
Consultant Engineer
PDSTech (UPS)
05.2017 - 12.2017
Manager of Operations
United Parcel Service, UPS
10.1980 - 04.2017
BBA - Business Administration
Kennesaw State University
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