Thomas Turner

• Develop and execute strategies in mobility sector that drive lead generation, sales pipeline growth, and revenue expansion for clients
• Advise telecom firms on aligning sales engagement platforms with organizational goals, successfully deploying solutions to improve operational efficiency and boost productivity
• Proficient in utilizing advanced sales engagement platforms, CRM systems and analytics tools to mobility industry, ensuring seamless integration and optimal performance.

• Led global team that had data-driven approach to demonstrate tangible ROI of Aeris Solutions, resulting in 22% increase in upsell and cross-sell opportunities
• Minimized revenue loss by 20% during critical system outages, with average downtime reduction of 40% through effective crisis management
• Achieved 15% increase in recurring revenue by capitalizing on expansion opportunities within existing client accounts
• Orchestrated cross-functional collaboration, aligning sales, technical and support teams to deliver tailored solutions that exceeded client expectations and strengthened long-term partnerships

• Led 8 direct reports who managed high-touch accounts that generated $40M in annual revenue
• Averaged 110% NRR annually through retention, renewing, cross-selling, and upselling initiatives
• Maintained 98.5 customer retention rate by training team to proactively anticipate, identify, and respond to concerns or escalations with empathy, active listening, and efficiency
• Earned #1 ranking out of 35 teams for maintaining Net Promoter Score (NPS) above 70
• Achieved 132% to growth quota, ranking in top 10% nationally
• Coached 4 team members who earned internal promotions and championed career development

Maintained 98% customer retention rate in competitive environment

• Generated $400K+ in sales through cross-selling and upselling strategies based on evolving customer needsConsistently ranked in thtop 4 out of 35 Enterprise Account Managers by achieving 230% of target goals
• Exceeded all growth, retention, and renewal quotas for 24 consecutive months

• Managed and grew 100+ small business accounts through consultative yet tenacious approach
• Attained 140% to growth quota for 2010, 163% to quota in 2011, and 150% to quota 2012, and 135% to quota 2013
• Ranked in top 5% out of 300 account managers across U.S. each year based on top performance
• Sustained 98% retention rate by obtaining customer feedback to ensure satisfaction and quickly resolve problems
• Continuously exceeded renewal quota each year with average of 150%+ to goal

• Exceeded sales revenue goal by 40% through customer-centric selling techniques
• Achieved 125% of renewal goals by establishing partnerships with local businesses and providing top customer service
• Accelerated account base growth by 22% after qualifying leads and contacting businesses to offer solutions and services